Amazon

Sr Program Manager, Elevated Content, éShop Content Services

Amazon$127K — $185K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Strong skills in data analysis and metrics for improvement
  • Proven track record in owning program strategy and delivery
  • Bachelor's degree required
  • Preferred Master's degree or MBA in relevant fields
  • Familiarity with AI tools and applications
  • Experience in cross-functional teamwork with both tech and non-tech teams

Responsibilities

  • Define content requirements for enhanced customer experiences
  • Create roadmaps to achieve content quality and coverage goals
  • Coordinate planning for editorial campaigns
  • Develop strategies for sourcing varied content types
  • Monitor progress against project plans, budgets, and timelines
  • Support organization-wide AI initiatives as necessary
  • Establish evaluation mechanisms for tracking content performance

Benefits

  • Health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
  • Employee assistance program and mental health support
Full Job Description
Visual content like photography, video, 3D or graphic design is critical for Customers to understand and evaluate products in their online shopping journey, but also to convey a sentiment of shopping in an elevated environment. Our team is continually innovating and setting new industry standards for showcasing tens of millions of products across multiple countries.

We're looking for a Sr Program Manager to help us build the visual content that will elevate the Customer experience for premium and luxury products.

Key job responsibilities

- Define elevated content requirements to support new UX components: the type of content needed, the volumes to produce, quality levels and business impact

- Build roadmaps to meet content coverage and quality goals

- Support planning for editorial campaigns

- Strategize content acquisition across sources (Brand-provided, in-house created, AI-generated etc.)

- Follows deliverables against plan, timing and budget

- support org-level AI initiatives as needed

A day in the life

Track progress across multiple concurrent workstreams focused on building Amazon's credibility as a high-end retailer, ensuring alignment to program objectives and timely delivery of key milestones.

Define and document project requirements in partnership with cross-functional stakeholders, translating business needs into clear, actionable workstreams to expand content coverage.

Develop glidepaths with measurable targets and monitor completion against established benchmarks, proactively identifying and mitigating risks to maintain program velocity.

Document and define the strategic framework for scaling initiatives, ensuring repeatable processes and operational readiness for broader adoption.

Build mechanisms to evaluate and track content performance

About the team

Our team name, éShop, stands for Elevated Shopping. We intend to develop new, elevated customer experiences that will assert Amazon as a preferred destination for high-end shopping.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Bachelor's degree

PREFERRED QUALIFICATIONS

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

- Experience working cross functionally with tech and non-tech teams

- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.

- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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