Sr. Program Manager, Client Delivery

Cotality

$111K — $160K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business)
  • 10+ years of project management experience; 5+ years in program management, managing technical enterprise projects.
  • Proven leadership experience with high-performing project teams.
  • Professional certifications like PMP or PgMP preferred.
  • Strong analytical, organizational, and communication skills; stakeholder management expertise.
  • Experience in real estate or adjacent industries is a plus.

Responsibilities

  • Lead complex programs from initiation to post-implementation, fostering collaboration among stakeholders.
  • Own program governance; monitor scope and manage change management processes.
  • Prioritize and track initiatives for strong project execution.
  • Develop and manage comprehensive project plans aligned with strategic goals.
  • Collaborate with cross-functional stakeholders to track progress and develop processes for consistent implementation.
  • Identify program risks and create mitigation strategies.
  • Oversee project budgets, ensuring completion within financial constraints and providing oversight to the executive team.
  • Monitor project performance using metrics and KPIs to drive successful outcomes.

Benefits

  • Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
  • Up to 16 weeks of fully paid parental leave and a baby stipend.
  • Multiple medical plan options with mental health and wellness support.
  • 401(k) with company match and vesting after one year.
  • $400 annual well-being stipend and tuition assistance up to $5,250.
  • Recognition Rewards, referral bonuses, exclusive discounts, and more!
Full Job Description
Job Description:

The Senior Program Manager, Client Delivery will be responsible for all aspects of the implementation of assigned programs and provides a single point of contact for complex large-scale programs. In particular, this role will oversee a complex technical program of projects supporting the real estate product suite. This program includes a mix of complex delivery projects, LEAN initiatives, and coordination of workstreams with interdependencies with Product, Product Marketing, Sales, Client Delivery, and Client Success teams.

Responsibilities:
  • Program Leadership: Responsible for coordinating aspects from initiation to post implementation for complex large-scale programs. Mentors and drives change with stakeholder teams, fostering a collaborative and productive work environment. Lead weekly and monthly status report meetings as appropriate to ensure proper progress and communication throughout the Cotality eco system. Fosters and develops program management methodologies as designed at the enterprise level and seeks to drive change effectively across the organization.
  • Governance Provide program governance ownership, which includes monitoring and managing program scope through the change mgmt. process, establishing and maintaining regular cadence of program governance to communicate state, escalations and decision rises and issues to ensure leadership engagement.
  • Portfolio Management: Prioritize and track a complex portfolio of initiatives, driving outstanding project execution.
  • Project Planning: Develop and manage comprehensive project plans across the program, ensuring alignment with strategic objectives.
  • Stakeholder Management: Collaborate with cross functional stakeholders around progress, milestones and status of the initiative leveraging appropriate tools and communication matrix. Develops processes across programs and ensures consistent implementation. Partners and collaborates with stakeholders throughout the business unit to gain consensus and drive program completion. Partners with internal and external customers, business partners, and others to understand and prioritize business goals and information needs related to the project, driving results.
  • Risk Management: Identify potential program risks and develop mitigation strategies.
  • Budget Management: Oversee project budgets, ensuring projects are completed within financial constraints. Provide financial oversight inclusive of: monitoring budget, run rate, forecast, cost savings and delta reporting. Will provide findings and financial details to the executive team on a timely basis (Monthly, quarterly or upon request).
  • Performance Tracking: Monitor project progress and performance, using metrics and KPIs to ensure successful outcomes.
  • Change Management: Act as the central point of liaison, communications, and coordination between stakeholder teams and others


Job Qualifications:

  • Education: A bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business).
  • Experience: 10+ years of project management experience; 5+ years of program management experience, with a strong track record of managing technical enterprise projects. Experience working with top consulting firms such as Accenture, EY, PwC, or similar is highly preferred.
  • Leadership Experience: Proven ability and a track record of leading high-performing project teams is required.
  • Certifications: Professional certifications such as PMP (Project Management Professional) or PMP (Program Management Professional) are highly valued.
  • Skills: Strong analytical, organizational, and communication skills. Excellent leadership and stakeholder management skills. Expertise in project management tools (ClickUp preferred) and methodologies (Agile).
  • Industry: Experience in real estate or adjacent industry a plus.


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Annual Pay Range:
111,900 - 160,000 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:
  • Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
  • Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
  • Health: Multiple medical plan options with mental health and wellness support offerings.
  • Retirement: 401(k) with company match and vesting after one year.
  • Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
  • Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!


Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted range

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