Position OverviewThe Senior Program Director (SPD) is responsible for supervising multiple program directors and overseeing all facets of these multiple programs including finances; staff development; program advocacy and compliance; and the overall strategic planning. The SPD builds key relationships with all significant stakeholders (internal & external) including funders; licensing agents; school and community leaders; participants and families; program directors and support staff; and other relevant individuals and entities critical to the successful running of programs, division, and/or agency.
Essential Functions:
- Provide consistent supervision, coaching and feedback to site leadership and teams.
- Oversee and continually strategize all operations of the program(s) to ensure the enrollment, participation, and program goals are achieved.
- Ensure the cost-effective delivery of high-quality services to the families served by the program(s) and the smooth operation of the program(s).
- Prepares for audits and meets with auditors from various regulatory agencies. Develops and implements response and/or change of policies/procedures to meet regulatory requirements.
- Meet performance expectations/metrics, as defined for the position within the assigned program.
- Communicate program aspects throughout the agency and oversee community engagement and outreach efforts.
- Design, secure, and/or facilitate professional development experiences including core divisional trainings.
- Help ensure skills are transferred to program operations and systems via consistent coaching, feedback, supervisory, and accountability efforts.
- Manages several Program Directors responsible for the overall direction, coordination, and evaluation of their respective Programs.
- Carries out supervisory responsibilities in accordance with the agency policies and applicable laws.
- Deep understanding and knowledge of Collective Bargaining Agreement (CBA) where applicable.
- Responsibilities include interviewing, hiring, planning, assigning, directing work, rewarding, disciplining employees, performance reviews, and addressing complaints and resolving problems.
Qualifications:- Bachelors' Degree in Education, Social Work, Public Administration or related field.
- Certification may be required.
- 5 years' experience in a similar role, minimum of 2 years' supervising staff.
- Demonstrated competence in youth development, supervision, training facilitation, and working knowledge of community program administration and planning.
- Bilingual in one or more of the following: Spanish, Mandarin, Cantonese, Bengali and others, may be required depending on client needs.
- Proficiency in Microsoft Office.
- Ability to plan and carry out assignments independently.
- Ability to prioritize, adhere to timelines and multi-task.
- Bilingual in one or more of the following: Spanish, Mandarin, Cantonese, Bengali or other as needed by community preferred.
- Master's Degree in Education or Social Work with SIFI certification preferred.
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