Recipient Experience (REX) empowers customers to track and manage their deliveries, know exactly when their orders will arrive, and discover new ways to shop along the way. REX pages are some of Amazon's most-visited destinations, serving hundreds of millions of customers with billions of visits annually.
As Senior Product Manager - Technical, you'll define and execute the product strategy for how Amazon surfaces order-related information to customers - ensuring the right details reach the right surface at the right moment. You'll own the end-to-end Order Details experience, determining what information customers need to see, when they need to see it, and how it's organized to help them manage their purchases with confidence. This is a highly strategic role shaping experiences that touch every Amazon customer multiple times per order, driving significant attributed sales and customer engagement.
You'll drive the evolution of how order information is organized, prioritized, and presented as our post-purchase experience transforms from a static record into an intelligent, adaptive system that understands customer context and intent. Success requires deep cross-functional thinking to align with Amazon's evolving retail business: you'll collaborate with partner teams across Amazon to understand their information needs, define the taxonomy of order attributes that matter to customers, and ensure the post-purchase experience adapts to emerging use cases across the surfaces where customers need them most. The role requires proven ability to orchestrate complex cross-functional initiatives, strategic vision combined with execution excellence, exceptional communication skills for technical and executive audiences, and the ability to translate ambiguous information architecture challenges into frameworks that guide organizational strategy.
You are an excellent written and verbal communicator who can effectively communicate ideas and drive decision-making for audiences up to and including VPs. You thrive in a fast-paced and dynamic work setting, are comfortable with ambiguity, and can effectively manage multiple projects and priorities concurrently while making data- and customer-driven decisions about what information to surface, where, and when.
Key job responsibilities
Key job responsibilities
1. Define and execute product strategy across post-purchase surfaces, establishing vision, roadmap, and prioritization frameworks that align with Amazon's evolving retail business
2. Drive page layout optimization as post purchase CX evolves from static record to intelligent, adaptive experience while enabling seamless flows across post-purchase pages
3. Lead cross-functional collaboration with partner teams to understand business needs and ensure post-purchase experience innovates around emerging use cases
4. Design and execute rigorous experiments using A/B testing and data-driven methodologies to validate hypotheses, measure customer impact, and scale successful innovations across billions of customer visits
5. Translate ambiguous problem spaces into structured frameworks, mental models, and product principles that guide organizational strategy and align diverse stakeholders
6. Own end-to-end product delivery from requirements definition through technical design, engineering partnership, launch execution, and post-launch optimization
7. Communicate product vision and progress to technical and executive audiences up to VP level through narratives, PRFAQs, presentations, and business reviews
8. Orchestrate federated platform experiences ensuring cohesive customer experience while enabling 70+ partner teams to customize backend functionality
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually
