Full Job Description
Sr. Product Manager Tech - ES, Amazon Connect
Key job responsibilities
Own the product roadmap and end-to-end delivery for specific RTC features and capabilities (e.g., turnkey RTC apps like voicemail, co-browse, screen recording; or agentic foundations like unified TTS, bidirectional streaming, or multilingual analytics)
Define product strategy and pricing for your owned area, writing clear BRDs/PRDs with well-defined customer use cases, acceptance criteria, and success metrics that engineering teams can execute against
Work backwards from customer needs - analyze support tickets, customer escalations, usage data, and direct customer feedback to identify the highest-impact feature gaps and prioritize accordingly
Partner deeply with engineering to understand technical constraints, make informed trade-offs between scope, quality, and speed, and ensure on-time delivery of high-quality features at scale
Drive feature launches end-to-end - from requirements through design, development, testing, and GA launch - including writing launch announcements and enabling GTM teams
Coordinate cross-team dependencies with partner teams across Amazon Connect (e.g., Contact Management, Flows, Contact Lens, Telecom) to ensure seamless integration of RTC capabilities
Engage directly with enterprise customers to understand migration blockers, validate product direction, and close feature gaps that unblock adoption and revenue growth
Define and monitor success metrics, conduct post-launch analysis, and iterate rapidly to improve feature adoption and customer satisfaction
Contribute to the team's strategic planning processes (OP1/OP2) with data-driven proposals for new investments and resource allocation
BASIC QUALIFICATIONS
- 5+ years of technical product management with internet business experience
- 5+ years of working as a Technical Product Manager experience
- 3+ years of technical (software development, network development, IT, other related) experience
- 7+ years of full product life cycle experience
- 5+ years of P&L management and pricing experience
- 5+ years of creating written docs for development of new products experience
- 5+ years of enterprise security product experience
- 5+ years of product management in the cloud computing technology space experience
- Bachelor's degree in computer science, engineering, math, finance, or economics
- Experience in taking a product from conception & definition phase through engineering design and taking it to market
- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
PREFERRED QUALIFICATIONS
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience working within teams delivering software products and features using agile methodologies
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually