Role Summary

About the Role

We're looking for a motivated Senior Product Manager to lead product strategy and execution for the next phase of Rivian's Service business.

This role sits at the intersection of service operations, finance, and technology. You will be responsible for strengthening the foundations of our service organization today while helping shape how Rivian activates the business of service over time. That means building the systems, workflows, and product capabilities that allow service to scale operationally, improve the customer experience, and increasingly operate as a strategic revenue driver for the company.

You will partner closely with Service, Finance, Engineering, Design, and Operations to identify where process, tooling, data, and business model gaps are limiting scale. From there, you will define the roadmap, drive execution, and ensure we are building the right operational and commercial foundations now so the organization can support more sophisticated service offerings in the future.

Responsibilities

Key Responsibilities

• Support the definition and execution of the product roadmap for capabilities that help Rivian's Service business scale, balancing immediate operational needs with longer-term business opportunities.
• Build a strong understanding of Rivian's service operations by learning frontline workflows, system constraints, and areas of friction across the service journey.
• Partner with cross-functional stakeholders to identify and prioritize foundational improvements across workflows, systems integrations, data visibility, operational tooling, and service processes.
• Translate user, operational, and business needs into clear product requirements, user stories, and delivery plans for engineering and design teams.
• Own features and initiatives through the product lifecycle, from discovery and definition through launch, iteration, and measurement.
• Help improve the internal tools and platform capabilities used by technicians, advisors, and service operations teams to reduce manual work and improve day-to-day efficiency.
• Define success metrics and use data to assess product performance across operational efficiency, service throughput, customer experience, and business impact.
• Work closely with Service, Engineering, Design, Finance, and adjacent operational stakeholders to align on priorities, navigate tradeoffs, and keep work moving forward.
• Communicate product plans, progress, and outcomes clearly to stakeholders and partners across the organization.

Qualifications

Qualifications

• 2-5 years product management or operations or consulting experience with strong analytical skills and operational mindset
• Exceptional cross-functional collaboration abilities with proven track record translating technical concepts for service teams and operational needs for engineers
• Bias for action with comfort managing ambiguity, prioritizing ruthlessly, and making decisions with incomplete information
• Strong experience working on products that sit at the intersection of software, operations, and business performance.
• Strong understanding of how systems, workflows, and data models support operational scale.
• Strong analytical skills and comfort working with financial, operational, and product data to inform prioritization and measure outcomes.
• Excellent communication skills, with the ability to influence across technical and non-technical stakeholders and build alignment across competing priorities.
• Strong cross-functional leadership skills and the ability to work effectively with Engineering, Design, Operations, Finance, partners.
• Comfort operating in a fast-paced environment and adapting quickly as the business evolves.

Preferred Qualifications

• Experience in service operations, after sales, field operations, or other service-oriented business models.
• Experience partnering closely with finance or commercial strategy teams.
• Experience with CRM, ERP, service management systems, or other enterprise platforms that power operational workflows.
• Familiarity with automotive, retail service, or other operationally complex environments.
• Experience using AI/ML or automation to improve operational efficiency, decision-making, or service workflows.

Why This Role Matters

Service is one of Rivian's most important operational touch points and one of its biggest long-term strategic opportunities. This role will help ensure we are not only building a service organization that can scale, but also laying the groundwork for service to become a stronger business driver over time.

Pay Disclosure

Salary Range for this role is$132,100 - $165,100 for California based applicants and CAD $96,800 - $121,000 for Vancouver based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

The successful candidate may be eligible for annual performance bonus and equity awards.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.