Johnson & Johnson Services, Inc. isrecruiting fortheSeniorProduct Manager,Knowledge Management,locatedinNew Brunswick, NJ.
HR Data & Intelligence sits at the heart of Johnson & Johnson92s HR Digital ecosystem, architecting the intelligence layer that shapes how the company understands, engages, and mobilizes its global workforce. This organization builds and operationalizes enterprise-scale data, analytics, and AI capabilities that do more than inform decisions92they reshape how HR plans, predicts, personalizes, and performs. By unifying data science, employee listening, knowledge management, and responsible AI, HR Data & Intelligence is transforming workforce signals into strategic advantage, ensuring HR is not only insight-led and future-ready, but a trusted steward of ethical, human-centered intelligence at scale.Within this ecosystem, Data Services is the business-owned data platform capability that ensures HR data is trusted, scalable, and analytics-ready.
TheSeniorProduct Manager, Knowledge Managementis responsible foroperationalizing Johnson & Johnson92s HR KnowledgeManagementStrategy by bringing authoritative,AIreadyHR knowledge to life across prioritizedHRuse cases. Reporting to the Head of Data Science Services, this role translates enterprise standards for HR knowledge92authority, structure, lifecycle, quality, and reuse92intodaytodayexecution that enables trustedselfservice, consistent decisioning, and scalableAI-poweredHR experiences.
TheSeniorProduct Manager, Knowledge Managementpartners closely with HR domainbusiness processowners,Product Management, andotherData & Intelligence teams to ensure HR knowledge is authoritative, findable, current, and reusable across channels, includingAIenabledworkflows. Theroleis accountable for makingthe strategyreal92implementingtooling,driving adoption, enforcing standards, enabling domain ownership, and ensuringhigh92valueHR knowledge is eligible for safe reuse at scale.
Operating at the intersection of knowledge architecture, governance, and experience delivery, this role plays a critical part in transforming HR knowledge from static content into a durable enterprise capability that improves employee experience, reduces risk, and enables the future of HR.
Collaborate closely with Decision Products and other HR Data & Intelligence teams to translate validated insights into reusable metrics, analytics, and decision products, contributing domain context and analytical framing.
Ensure allpeopleanalytics work adheres to data privacy, ethical standards, and responsible use principles,maintainingtrust while working with sensitive employee data.
Minimum of7yearsof experience in knowledge management, content strategy, information architecture, or related disciplines within a complex global organization.
Strong understanding of knowledge as an enterprise asset, including authority signaling, lifecycle management, quality standards, metadata, and reuse across channels.
Proven ability to distinguish authoritative guidance from reference material and operationalprecedent, and to enforce standards that ensure trust, traceability, and safe reuse.
Experience implementing or enforcingknowledgelifecycle discipline (draft, review, approval, publish,maintain, archive), including governance checkpoints and quality gates.
Demonstrated judgment in preparing knowledge for AIenabled and automated reuse, including context completeness, authority tiering, lineage, and eligibility controls.
Demonstrated understanding of how knowledge graphs, semantic relationships, and vectorized knowledge assets enable scalable discovery, reasoning, andAIenabledreuse of enterprise knowledge, including the role of relationships, metadata, and embeddings in supporting search, retrieval, and safe application of authoritative HR knowledge.
Experience partnering effectively with HR domain leaders, product management, digital teams, and analytics or data teams to deliver knowledge capabilities embedded in workflows and experiences.
Strong communicationand change leadership skills, with the ability to drive adoption, influence without authority, and enable distributed ownership across domains.
Familiarity with content92as92a92service models, structured knowledge, decision logic, or semantic/ontology92based approaches to knowledge reuse.
Experienceoperatingwithin federated governance models, working with domain stewards, councils, or centers of excellence.
Experience defining or usingknowledgeperformance metrics, including findability, quality, reuse, lifecycle health, and self92service outcomes.
Experience working in a highly regulated or risk92sensitive environment, with an appreciation for compliance, auditability, and responsible AI considerations.
This positionis located inNew Brunswick,NJfull-time and may require up to 10% travel, both domestic and international.
Required Skills:
Preferred Skills:
Analytical Reasoning, Consulting, Cost Management, Data Reporting, Human-Computer Interaction (HCI), Innovation, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Report Writing, Research and Development, Software Development Management, Strategic Supply Chain Management, Tactical Planning, Technical Credibility
The anticipated base pay range for this position is :
$122,000.00 - $212,750.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company92s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company92s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation 60 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year
Holiday pay, including Floating Holidays 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave 60 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave 80 hours in a 52-week rolling period10 days
Volunteer Leave 32 hours per calendar year
Military Spouse Time-Off 80 hours per calendar year
