About the RoleHinge Health is accelerating our Commercial productivity through the Commercial Catalyst program-automating Client Success (CS) workflows, improving Commercial data infrastructure, and laying the foundation for a buyer-facing portal experience. We're hiring a mission driven Product Manager to lead this cross-functional initiative and deliver measurable time savings and quality improvements across the CS lifecycle while building toward a scalable client "front door."
What You'll Accomplish- Define and drive the strategy and roadmap for CS workflow automation and data plumbing across the Commercial lifecycle, translating opportunities into phased product deliveries tied to measurable outcomes.
- Convert operational pain points into clear product requirements (PRDs), experiments, and iterative rollouts that reduce manual effort and improve client retention.
- Lead discovery with CS, Implementation, and R&D to standardize metrics, templates, and playbooks so they can be automated, measured, and continuously improved.
- Partner with Engineering and Data to ship reliable integrations and automations across core Commercial systems (e.g., CRM, communications, scheduling, analytics, etc), with built-in observability and resilience.
- Establish and maintain data contracts and operational standards that make workflows auditable, extensible, and scalable across different use cases.
- Incrementally develop buyer-facing capabilities that create client value while minimizing CS overhead.
- Build and run a durable operating cadence-backlog management, prioritization, stakeholder program reviews, launch checklists, and post-launch measurement-to ensure consistent execution and impact.
- Stay up-to-date on industry trends, emerging technologies, and competitive landscape to inform product strategy.
Hinge Health Hybrid ModelWe believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.
Basic Qualifications- 2+ years in Product Management (or equivalent), including ownership of operations/workflow automation products or internal platforms used by GTM/CS teams at scale.
- Proven ability to convert qualitative "time sink" problems into deterministic workflows and measurable time savings, and to ship incrementally toward a long-term vision.
- Prior experience instrumenting workflow automations end-to-end (events, observability, SLAs, and governance).
- Experience with enterprise-grade workflow and integration stacks across core Commercial systems (CRM, customer success platforms, scheduling, analytics) to automate cross-system workflows; comfortable partnering with data teams on embedded analytics and scalable data pipelines
- Strong cross-functional leadership with CS, Implementation, Design, Data, and Engineering; able to build rigorous operating cadences and drive clarity through complexity.
- Excellent product writing (PRDs/TDDs), prioritization, and stakeholder management, with a bias to ship and measure.
Preferred Qualifications- Background in Commercial tooling, CS Ops, or data products serving customer-facing teams.
- Familiarity with buyer-facing "client portal" patterns and incremental rollout strategies that reduce CS overhead.
