McLane Company, Inc.

Sr Product Manager, Customer Experience

McLane Company, Inc.$100K — $130K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, technology, engineering, or related field
  • 7+ years of product or program management experience in enterprise settings
  • Proven experience managing large, cross-platform integration programs
  • Strong expertise in Agile delivery and PI planning
  • Familiarity with APIs and customer-facing digital platforms
  • Exceptional communication skills with executive stakeholders

Responsibilities

  • Own execution across the McLane360 platform, APIs, and onboarding programs
  • Serve as the execution authority for Tier-1 customer initiatives
  • Drive alignment between Engineering, Transportation, Order Processing, and Sales
  • Lead backlog management, dependency mapping, and sequencing of releases
  • Facilitate prioritization sessions across competing projects
  • Govern Agile PAD processes and ensure delivery accountability
  • Manage onboarding for new strategic clients and track delivery status for leadership

Benefits

  • Day 1 medical, dental, and vision insurance
  • Paid time off starts on the first day
  • 401(k) Profit Sharing Plan eligibility after 90 days
  • Additional perks include pet insurance and tuition reimbursement
  • Maternity/paternity leave and employee assistance programs
Full Job Description
We9re looking for a senior-level Product Manager to own execution across our Customer Experience Technology (CXT) portfolio. This role is for a builder and operator who thrives on complex, cross-platform delivery, Tier-1 customer commitments, and end-to-end accountability. You9ll sit at the intersection of product, engineering, and operations, driving outcomes that directly impact national restaurant and retail customers. This is a hybrid position which will require the candidate to report and work from the office at least three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX. Benefits you can count on: ulDay 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance. ulPaid time off begins day one. ul401(k) Profit Sharing Plan after 90 days. ulAdditional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What You9ll Do ulOwn end-to-end execution across customer-facing platforms (McLane360), APIs/integrations, and strategic onboarding programs ulServe as the single execution authority across multiple concurrent Tier-1 customer initiatives ulDrive alignment across Engineering, Transportation, Order Processing, and Sales ulLead intake to PI readiness, backlog health, dependency mapping, and release sequencing ulRun prioritization and sequencing sessions across competing programs ulLead Agile PAD governance and delivery accountability ulManage onboarding for new and expanding strategic customers ulMaintain real-time visibility into risks, blockers, and delivery status for senior leadership ulGovern vendor and partner delivery against integration milestones What We9re Looking For ulBachelor9s degree in business, Technology, Engineering, or related field ul7+ years of product or program management experience in complex, enterprise environments ulProven ownership of large, cross platform customer or integration programs ulStrong Agile delivery, PI planning, and backlog management expertise ulExperience working with APIs, integrations, and customer facing digital platforms ulExceptional stakeholder management and executive level communication skills ulThis position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! ulTeamwork oriented ulOrganized ulProblem solver ulDetailed Our roadmap. Our story. We9ve been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

About McLane Company, Inc.

McLane Company, Inc. is a leading wholesale distributor of grocery and foodservice supplies in the United States. Founded in 1894, the company has grown to become one of the largest distributors in the country, with operations in all 50 states. McLane's customers include convenience stores, drug stores, mass merchants, and military commissaries, among others. The company is known for its innovative supply chain solutions, which help customers reduce costs and improve efficiency. McLane is committed to sustainability, and has implemented a number of initiatives to reduce its environmental impact.
Learn more about McLane Company, Inc.
Size
20,000 employees
Industry
Founded
1894

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