Job Summary:We are seeking a Product Manager passionate about solving customer problems and creating elegant, effective experiences for our service teammates and end customers. You will own and drive world-class customer service experiences throughout the lifecycle, cutting through the noise to focus on what truly matters. As a product owner within an agile scrum team, you will prioritize the backlog and champion the most impactful features. You are customer-centric, strategic, analytical, and laser-focused on executing at scale. In this role, you will partner with diverse cross-functional teams to lead, execute, and deliver results for Customer Service. Success in this matrix environment depends on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way. You will also have the opportunity apply agentic AI to your customer service experiences to drive results.
Job Description:Essential Responsibilities: - Uses data to build insights on product or platform requirements consistent with the shared vision for the product.
- Gathers insights from the customer experience and customer needs to input to product requirements
- Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
- Monitors product profitability measures, including budget.
- Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product and technology leadership as needed.
- Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.
Minimum Qualifications:- 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:- Prior experience with customer service software such as Salesforce, ZenDesk, Freshdesk, Microsoft Dynamics, AWS Connect or the like.
- Prior experience with Agentic AI in an enterprise environment preferably in customer service.
- Prior FinTech experience.
Subsidiary:PayPal
Travel Percent:0
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:San Jose, California | ($143,500.00 - $212,850.00 Annually)
Additional Location(s) | Pay Range:Austin, Texas | ($130,500.00 - $193,600.00 Annually)
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
