DescriptionSummary/Objective The Process Improvement Engineer is responsible to document and map current state business processes at ACA and help document the future state processes that improve efficiencies, reduce waste in the system and improve utilization of our agents. The Process Improvement Engineer will work with all functional groups across ACA, ensuring process documentation is built with consistent templates and methodology across ACA and proper documentation controls are put into place. This role will include industrial and process engineering duties to evaluate systems, procedures, and best practices.
Essential Functions- Ensure existing current state documentation for all servicing related processes is complete.
- Consolidate all process related documents from various functions including Training, Ops, Compliance etc.
- Capture pain points related to efficiencies and errors etc. with current state processes.
- Participate in brainstorming sessions around process improvement on current state processes.
- Evaluate provided benchmark processes or other documentation for fit within ACA
- Make recommendations towards future state processes engaging with various business functions to verify new process will solve current state pain points
- Document future state processes for all servicing related processes.
- Create workflows and worklists in SPECTRUM
- Support Servicing Strategy group on project execution (e.g. reports)
- Capture any business requirements for items (e.g. interfaces, letter templates)
Qualifications- Bachelor's Degree - (Industrial Engineering, Process Engineering, Systems Engineering, Business, Math, Economics, Finance, Statistics, Information Technology), GPA of 3.5 or higher preferred
- 2+ years process improvement experience in manufacturing or 1+ years process improvement experience in a non-manufacturing (digital) industry - finance, insurance, health, etc. or Masters (MBA, Industrial Engineering, Information Management)
- Professional experience in Process Mapping and Documentation.
- Experience in Auto-Finance preferred, or Financial Services is desirable
- Ability to map existing processes and identify opportunities for improvement
- Ability to document in detail and accurately business processes
- Experience with creating documentation related to processes, including flow charts, swim lane diagrams, procedural and policy documents.
- Demonstrated excellence in working effectively as an individual and as part of a team
- Ability to multi-task and work in a deadline driven environment
- Excellent interpersonal, written, and verbal communication skills
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work Environment and Physical DemandsThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of WorkThis is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.
TravelThis position will require up to 10% travel.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
