Responsibilities:
- Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact.
- Collaborate with Product Development Team to ensure operational sustainability point of view is considered during NPI.
- Create KPIs to analyze and discover possible growing issues and opportunities for improvement.
- Develop tools and processes to support continuous improvement initiatives.
- Create new rules for our data engine, to support strategic root cause corrections.
- Provide timely response to all incidents, outages, and performance alerts.  Categorize issues for escalation to appropriate technical teams.
- Document all actions in accordance with standard company policies and procedures.
- Coordinate with field technicians during installation and operational issue resolution.
- Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles.
- Perform basic systems testing and operational tasks. (Installation of patches, network connectivity testing, script execution, etc.)
- Lead multiple ad hoc technical teams in operational environments with high uptime requirements.
- Train and Support Tier 1 team on new Systems, Devices and Projects.

Requirements:
- BS degree from an accredited college or university in Electrical Engineering or related field.
- 1-3+ years’ experience with systems that incorporate batteries, solar, and power conversion
systems.
- Aptitude to quickly learn new systems/technical applications.
- Self-motivated, detail-oriented personality, demanding high quality performance from self and colleagues.
- Basic knowledge of network communication architectures and protocols.
- Strong communication skills, with the ability to communicate clearly with customers and Stem technical personnel in high stress situations.
- Ability to think creatively to resolve problems.
- Experience with Jira & Confluence, SQL, Python, Linux/ command line, Big Data
visualization, relational databases are a plus.
- Knowledge in electrical power and metering systems a plus.

Job Location
Remote

What We Offer: 

At Stem, you will work in a growing, innovative, mission-driven company with talented colleagues that have a passion for building renewable energy systems. Stem offers competitive compensation as well as a comprehensive set of benefits to support the health and wellness of our employee including:  

• A competitive compensation package, including eligibility for a bonus or commission based on the role.

• Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)

• 401k (pre- or post-tax) on first day of employment

• 12 paid calendar holidays per year

• Flexible time-off

Learn More

To learn more about Stem, visit our stem.com where you’ll find information about our solutions, technology, partners, case studies, resources, latest news and more. Here are some relevant links: