General Motors

Sr. Performance Accountability Specialist

General Motors • $107K — $156K *
Warren, MI 48089Hybrid
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Human Resources, Business, Industrial/Organizational Psychology, or a related field.
  • 7+ years of progressive HR, Employee Relations, Performance Management, or related experience, including managing complex performance cases.
  • Deep expertise in formal performance management frameworks, including risk assessment and documentation standards.
  • Strong experience with HRIS or case management systems, preferably Workday.
  • Proven ability to partner with Legal on sensitive matters and translate guidance into practical direction.
  • Exceptional written and verbal communication skills to influence senior leaders.
  • Strong analytical and problem-solving skills to identify trends and improve outcomes.

Responsibilities

  • Own end-to-end management of complex, high-risk performance accountability cases.
  • Advise on performance accountability standards and documentation requirements.
  • Partner closely with Legal and regional SMEs on country-specific compliance.
  • Lead manager consultations on difficult performance situations with clarity and sound judgment.
  • Provide expert review and guidance on case documentation and outcome recommendations.
  • Support sensitive communications and exit coordination for cases as required.
  • Mentor and coach Performance Accountability Specialists on case strategy and stakeholder management.

Benefits

  • Opportunity to work in a fully remote capacity.
  • Engage in complex, high-impact HR initiatives.
  • Mentorship and coaching of team members.
  • Diverse and engaging work due to the complexity of cases handled.
  • Partnership with a variety of stakeholders including Legal and senior leaders.
Full Job Description
Job Description

The Role

The Senior Performance Accountability Specialist is a senior individual contributor who leads the most complex, sensitive, and high-risk performance accountability cases for under-performing non-contract salaried employees across assigned region(s) or case types.

This role serves as a subject matter expert for the Performance Accountability function, directly partnering with managers, HRBPs, Legal, and regional HR leaders to deliver consistent, compliant, and high-quality outcomes across informal and formal stages.

In addition to expert case ownership, the role helps shape standards, refine tools and processes, mentor Performance Accountability Specialists, and strengthen the quality and consistency of the overall function.

What You'll Do

  • Own end-to-end management of the most complex and high-risk performance accountability cases, including senior-level employees, repeat PFIs, cross-border or cross-entity matters, and cases with elevated legal or reputational exposure.
  • Advise on formal performance accountability standards, including policy interpretation, threshold decisions, documentation requirements, and case strategy.
  • Partner closely with Legal and regional SMEs on country-specific requirements, including works councils, notice requirements, documentation standards, appeal processes, and exit-related considerations.
  • Lead complex manager consultations, helping leaders navigate difficult performance situations, formal communications, and decision points with clarity, consistency, and sound judgment.
  • Provide expert review and guidance on PFIs, letters, case documentation, and outcome recommendations to ensure quality and objectivity.
  • Strong judgment, discretion, and integrity in handling sensitive employee matters, including ability to identify and assess potential risk in sensitive employment situations.
  • Support sensitive employee and manager communications, including complex case messaging and exit coordination where required.
  • Mentor and coach Performance Accountability Specialists by providing feedback on case strategy, documentation quality, stakeholder management, and application of standards.
  • Identify recurring themes, risks, and opportunities across cases and recommend improvements to SOPs, templates, workflows, and operating practices.
  • Interpret KPI trends and case patterns to generate actionable insights for the team and inform leadership discussions on volume, quality, cycle time, and process effectiveness.
  • Play a key role in training and enablement for managers, HRBPs, and internal partners by contributing expertise, case-based examples, and practical guidance.
  • Provide frontline input into tooling, workflow, routing, and reporting enhancements to improve efficiency, user experience, and scalability.


Required Qualifications

  • Bachelor's degree in Human Resources, Business, Industrial/Organizational Psychology, or a related field.
  • 7+ years of progressive HR, Employee Relations, Performance Management, or related experience, including substantial direct experience managing formal performance cases, PFIs, or complex employee relations matters.
  • Deep expertise in formal performance management and accountability frameworks, including thresholds, documentation standards, case strategy, and risk assessment.
  • Strong experience with HRIS or case management systems, preferably Workday, including workflows, reporting, and data quality controls.
  • Proven ability to partner effectively with Legal on sensitive matters and translate legal or compliance guidance into practical direction for managers and HR partners.
  • Exceptional written and verbal communication skills, including the ability to influence senior leaders and guide high-stakes conversations.
  • Demonstrated capability to mentor or coach other HR professionals or COE team members.
  • Strong analytical and problem-solving skills, including use of data to identify trends, generate insights, and improve outcomes.
  • High judgment, discretion, resilience, and credibility in managing confidential, sensitive, and occasionally contentious matters.


Preferred Qualifications

  • Experience in a global HR or Employee Relations role supporting multiple regions or markets with varied legal frameworks and cultural expectations.
  • Experience building or scaling a centralized HR or COE function, including process design, role clarity, handoffs, or rollout planning.
  • Experience contributing to training design, change management, or communications for HR and manager audiences.
  • Demonstrated ability to navigate ambiguity, build structure, and influence stakeholders in new or evolving processes.
  • Familiarity with GM performance calibration, DNM processes, and related policy or scorecard data as they connect to formal performance actions.


Compensation

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
  • The salary range for this role is $107,600 - $156,700.


GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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