As AXA XL continues its growth and transformation, the Senior Organizational Change Manager will focus on Go-To-Market (GTM) change initiatives, driving adoption, readiness, and colleague experience across client and broker-facing functions.

Over time, this role may evolve into broader ownership of adoption, readiness, and colleague experience for all change impacting a defined business segment, serving as a key partner to business leadership.

This role partners closely with Distribution and Underwriting, Technology and Product teams, and Learning and Development resources, while retaining accountability for business outcomes.
What you'll be doing

What will your essential responsibilities include?

• Develop and lead a GTM-focused change management strategy, aligned to commercial priorities including sales excellence, CRM adoption, and growth initiatives
• Conduct readiness assessments across client and broker-facing roles to identify adoption risks, gaps, and targeted interventions
• Define and execute persona-based enablement strategies, tailoring change approaches to distinct seller and client management roles
• Design and deliver targeted stakeholder engagement and communications
• Design and implement in-segment communication plans, leveraging influence to support effective training approaches.
• Equip frontline managers with tools and guidance to coach and reinforce new behaviors, embedding change into daily operating rhythms
• Establish and track adoption metrics (e.g., CRM usage, pipeline discipline, activity quality), ensuring focus on value realization, not just tool deployment
• Create robust feedback loops with end users, continuously refining enablement and adoption strategies

In this role, you will report to the Organizational Change Lead.

What you will BRING

We're looking for someone who has these abilities and skills:

• Proven experience leading and delivering complex change initiatives within the insurance industry or similarly complex environments, with a proven track record in GTM transformation, sales excellence, and CRM adoption, including coordinating multiple stakeholders, managing cross-functional teams, and ensuring successful outcomes
• Prior experience in consulting, transformation, or strategic advisory roles, providing strategic advice and solutions to clients or internal stakeholders
• Ability to establish credibility with senior business leaders and influence decisions
• Demonstrated ability to manage multiple priorities simultaneously, meet tight deadlines, and maintain high standards of quality. Skilled in planning, prioritizing tasks, and coordinating resources efficiently to ensure timely delivery of deliverables.
• Deep understanding of core business processes within the insurance sector, combined with technical knowledge of software development lifecycle methodologies
• Adept at diagnosing complex issues, conducting root cause analysis, and developing innovative solutions. Capable of thinking critically at both strategic and operational levels, analyzing data and processes, and communicating insights effectively across different organizational layers
• Excellent relationship-building and stakeholder management skills

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD 120,200 - 189,400.

Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.