The Senior Billing Quality Analyst serves as a critical control point across the Opportunity-to-Cash (O2C) lifecycle, ensuring billing accuracy, compliance, and operational efficiency. This role combines pre-invoice validation, post-billing audit, and analytical review to detect discrepancies, prevent revenue leakage, and drive continuous process improvement.

• Perform pre-invoice validation of orders, contracts, pricing, and billing schedules
• Conduct post-invoice audits of billing transactions and accounts receivable
• Investigate billing discrepancies and identify root causes
• Validate product configurations, SKUs, and entitlements
• Identify billing risks and data inconsistencies
• Partner cross-functionally to resolve issues
• Develop and enforce billing quality standards
• Track and report KPIs including billing accuracy and error rates
• Build dashboards and analytical reports
• Lead process improvement initiatives
• Support system implementations and testing
• Identify automation and AI opportunities in billing
• Ensure compliance with policies and audit requirements
• Provide training and mentorship to team members

• Associate's Degree (AA) in Business Administration or related field, or equivalent work experience
• Experience auditing contracts, pricing, and billing terms
• Experience in MSP, SaaS, or services-based environments
• Exposure to subscription or usage-based billing models
• Experience is supporting audits
• Attention to detail
• Working knowledge of ERP, PSA, or billing systems
• Advanced analytical skills

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!