Sr. Operations Manager

NOV, Inc. • $100K — $130K *
Yukon, OK 73099In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Business, Information Technology, or a related field preferred.
  • Progressive leadership experience in operations management, technical services, or digital solutions.
  • Experience leading geographically dispersed teams and customer-facing service organizations preferred.
  • Strong understanding of drilling operations and remote monitoring technologies.

Responsibilities

  • Lead and manage the DCS product organization to achieve performance objectives.
  • Establish and execute the operational strategy for Remote Completions Monitoring.
  • Collaborate with Operations Managers to align priorities and optimize resources.
  • Oversee the delivery of remote monitoring and technical support services.
  • Develop and manage operational plans, budgets, and performance metrics.
  • Monitor and improve operational performance through KPI management.
  • Partner with cross-functional teams to communicate customer needs and drive improvements.
  • Lead workforce planning, talent development, and performance management.
  • Ensure compliance with safety standards and governance requirements.

Benefits

  • Opportunity to lead and shape operational strategies in a digital services environment.
  • Collaborative work culture with cross-functional teams.
  • Potential for professional development and career growth.
  • Involvement in innovative remote monitoring technologies and solutions.
  • Role in enhancing customer satisfaction and business growth.
Full Job Description
Job Description

The Senior Operations Manager - Digital Completion Solutions (DCS) is responsible for leading and optimizing the global delivery of remote monitoring, analytics, and technical support services for NOV customers. This role provides strategic and operational leadership for one or more product lines within the DCS organization, ensuring safe, reliable, and efficient service execution while driving customer satisfaction, operational excellence, business growth, and profitability.

The Senior Operations Manager collaborates closely with Sales, Product Management, Engineering, Service Delivery, and Customer Success teams to align operational capabilities with customer requirements and business objectives. This position requires strong leadership, technical expertise, customer engagement skills, and the ability to drive performance across geographically distributed teams.

The Senior Operations Manager works closely with other Operations Managers and the Operations Director to align priorities, balance resources, standardize operational processes, and drive consistent execution across the broader Digital Services organization. This role serves as a key leader in developing operational strategies, sharing best practices, and ensuring organizational objectives are achieved through effective cross-functional collaboration.

Key Responsibilities
  • Lead and manage the DCS product organization(s) to achieve operational, financial, and customer performance objectives, including service quality, utilization, customer retention, revenue growth, and profitability.
  • Establish and execute the operational strategy for Remote Completions Monitoring, ensuring alignment with NOV Digital Services objectives and customer expectations.
  • Collaborate with other Operations Managers, the Operations Director, and cross-functional stakeholders to align priorities, optimize resources, and drive organizational initiatives and operational excellence.
  • Oversee the delivery of remote monitoring, diagnostics, technical support, and performance optimization services while maintaining strong customer relationships and supporting business growth opportunities.
  • Develop and manage operational plans, budgets, forecasts, staffing strategies, and performance metrics to support scalability, efficiency, and financial objectives.
  • Monitor and improve operational performance through KPI management, process improvement initiatives, and continuous enhancement of service quality, customer satisfaction, and cost performance.
  • Partner with Engineering, Product Management, Sales, and Business Development to communicate customer needs, support strategic growth, and drive product and service improvements.
  • Lead workforce planning, talent development, succession planning, and performance management while fostering a culture of accountability, collaboration, and continuous improvement.
  • Ensure the organization has the technical expertise, training, resources, and governance necessary to support customers while maintaining compliance with company policies, safety requirements, cybersecurity standards, and contractual obligations.
  • Provide leadership reporting and recommendations regarding operational performance, customer trends, business risks, and growth opportunities.

Qualifications & Competencies

Education & Experience
  • Bachelor's degree in Engineering, Business, Information Technology, or a related field preferred.
  • Progressive leadership experience in operations management, technical services, remote operations, drilling technologies, digital solutions, or related industries.
  • Experience leading geographically dispersed teams and customer-facing service organizations preferred.
  • Strong understanding of drilling operations, rig systems, remote monitoring technologies, and digital service delivery models preferred.

Core Competencies
  • Operational Leadership
  • Customer Focus
  • Business and Financial Acumen
  • Strategic Planning and Execution
  • Service Delivery Management
  • Process Improvement and Operational Excellence
  • Performance Management
  • Resource Planning and Workforce Development
  • Decision Making and Problem Solving
  • Change Management
  • Stakeholder Management
  • Conflict Resolution
  • Cross-Functional Collaboration
  • Time Management and Priority Setting
  • Effective Written and Verbal Communication
  • Drive for Results

About NOV, Inc.

NOV, Inc. Careers

Joining NOV, Inc. presents an unparalleled opportunity to advance a career in the energy sector with a company at the forefront of driving innovation and growth. NOV, Inc. is actively seeking professionals who are ready to engage with a global team that values leadership, diversity, and professional development.

Explore Job Opportunities

NOV, Inc. offers a variety of job opportunities that cater to a range of skills and experiences. Whether it's in engineering, finance, or project management, NOV, Inc. positions itself as a leader in career advancement in the energy industry. Explore open positions that align with professional skills and career interests.

Internship Programs

NOV, Inc. believes in nurturing talent from the ground up. Internship programs at NOV, Inc. provide invaluable industry exposure and hands-on experience, making them a cornerstone of professional development for students and recent graduates eager to make their mark.

Commitment to Employee Growth and Benefits

At NOV, Inc., employee growth is a priority, supported by comprehensive benefits and diversity training programs designed to foster an inclusive workplace. NOV, Inc. invests in its team, ensuring access to the tools and training necessary to excel both professionally and personally.

Cultivating a Culture of Innovation

The culture at NOV, Inc. is built on a foundation of innovation and collaborative problem-solving. Employees are encouraged to bring fresh ideas and perspectives to the table, driving the company’s leadership in the energy sector.

Professional Development and Networking

NOV, Inc. is dedicated to the continuous professional development of its team members through leadership training, networking opportunities, and robust career paths. Employees at NOV, Inc. enjoy a dynamic environment where they can build strong professional networks and enhance their career trajectory.

Hiring Process

The hiring process at NOV, Inc. is designed to be transparent and engaging, starting from the initial job posting to the final interview. Candidates are encouraged to showcase their skills and experiences through a detailed resume and during the interview process, ensuring a fit that is beneficial both for the individual and for NOV, Inc.

Join the NOV, Inc. Team

NOV, Inc. is looking for passionate, curious, and innovative team players. Search for open positions that match skills and interests on the NOV, Inc. careers page. Discover how a position at NOV, Inc. can propel a career to new heights.

Stay Connected with NOV, Inc. Careers

Keep up to date with career tips, industry insights, and the latest job openings at NOV, Inc. Personalize subscriptions for job alerts and insider tips tailored to specific career preferences. Explore the rewarding opportunities that await at NOV, Inc.

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Embark on a journey with NOV, Inc., where career aspirations turn into achievements, and professional growth is intertwined with innovation and leadership.
Learn more about NOV, Inc.
Industry
Energy & Utilities
* Ladders Estimates

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