Sr Operations Manager - Fontana, CA

CMA CGM

$103K — $130K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Supply Chain, Logistics, Business, or related field
  • Significant leadership experience in a distribution center or warehouse environment
  • Proven track record of achieving and improving operational KPIs
  • Experience managing leaders (manager-of-managers structure)
  • Strong knowledge of warehouse operations, labor management, and productivity metrics

Responsibilities

  • Ensure achievement of operational KPIs like productivity and service level
  • Drive performance reviews to monitor and enhance operational results
  • Lead ramp-up activities for new site operations and workflow design
  • Partner to ensure successful go-live and transition to steady-state operations
  • Manage Operations Managers and lead Supervisors and frontline associates
  • Build leadership capability through coaching and development planning
  • Serve as a primary operations liaison to stakeholders

Benefits

  • Competitive Paid Time Off
  • 401(k) plan
  • Health insurance
  • Employee benefits platform with discounts
  • Supportive and collaborative team culture
  • Career growth opportunities within the organization
Full Job Description
Pay Range: $103,724 - $130,000

YOUR ROLE

Are you known for your management skills? Are you passionate about directing inbound / outbound logistics? If so, we have an opportunity that would allow you to oversee site operations, ensuring consistent high level of service, profitability and cost efficiency, while adhering to all applicable company and regulatory requirements.

WHAT ARE YOU GOING TO DO?

Summary: Leads and directs all operational activities within a start-up distribution center to ensure the achievement of key performance indicators (KPIs) related to safety, service, quality, productivity, and cost. This role is responsible for building scalable operations, developing leadership capability, and delivering operational excellence in a fast-paced, customer-driven environment.

Key Accountabilities:

Operational Leadership & KPI Delivery
  • Ensure consistent achievement of operational KPIs including productivity, quality, accuracy, service level, and cost performance
  • Drive daily, weekly, and monthly performance reviews to monitor and improve operational results

Start-Up & Operational Stabilization
  • Lead ramp-up activities for new site operations, including process implementation, workflow design, and performance stabilization
  • Partner cross-functionally to ensure successful go-live and transition to steady-state operations

People Leadership & Organizational Development
  • Directly manage Operations Managers and indirectly lead Supervisors and frontline associates
  • Build leadership capability through coaching, development planning, and performance management
  • Foster a culture of accountability, engagement, and continuous improvement

Customer & Stakeholder Management
  • Serve as a primary operations liaison to internal and external stakeholders
  • Ensure customer expectations are consistently met or exceeded through proactive communication and performance delivery

Process Improvement & Continuous Improvement
  • Identify operational gaps and implement solutions to improve efficiency, reduce cost, and enhance service levels
  • Drive Lean, standard work, and continuous improvement initiatives across the facility

Compliance, Safety & Quality
  • Ensure compliance with all company policies, safety standards, and regulatory requirements
  • Promote a strong safety culture and maintain a safe working environment


WHAT ARE WE LOOKING FOR?

Essential
  • Bachelor's degree in Supply Chain, Logistics, Business, or related field
  • Significant leadership experience in a distribution center or warehouse environment
  • Proven track record of achieving and improving operational KPIs
  • Experience managing leaders (manager-of-managers structure)
  • Strong knowledge of warehouse operations, labor management, and productivity metrics

Desirable
  • Experience supporting new site start-ups or major transitions
  • Lean / Continuous Improvement experience
  • Advanced degree (MBA or equivalent)


Specialist Knowledge & Skills
  • KPI management and performance analytics
  • Workforce planning and labor optimization
  • Warehouse Management Systems (WMS)
  • Change management and operational scaling

Interpersonal & Communication Skills
  • Strong leadership presence and influencing skills
  • Ability to communicate effectively across all levels of the organization
  • Excellent problem-solving and decision-making capability


WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

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