McKesson

Sr. Operations Manager, 3PL & DC Technology Services

McKesson • $99K — $132K *
Mississauga, ON L4T 0A1In-Person
Healthcare
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's in computer science, IT, Business Administration, or related field.
  • 12+ years of experience in managing SAP WMS/EWM or other ERP solutions in a large enterprise environment.
  • 10+ years of SAP ERP delivery leadership and end-to-end implementation experience.
  • 5+ years of experience in a people management role.
  • Proficient in logistics business processes and distribution operations.,

Responsibilities

  • Oversee SAP systems for order-to-cash, procure-to-pay, and warehouse management solutions.
  • Ensure successful delivery of supply chain programs/projects utilizing SAP.
  • Collaborate with AMS partners to maintain performance and stability of supply chain applications.
  • Lead the resolution of SAP-related incidents, minimizing business disruption.
  • Build high-performing teams to drive change and enhance stakeholder management.
  • Govern IT standards for solution delivery and maintain application integrity and quality.
  • Facilitate audits and compliance checks for governance and control.

Benefits

  • Flexible work schedule with 2 days a week in office requirement.
  • Up to 25% travel based on business needs.
Full Job Description
Job Summary:

The Sr. Operations Manager, 3PL & DC Technology Services is responsible for providing single point of accountability playing a key role in delivering Supply Chain Business Systems within the Information Technology team, provides overall people and technology leadership on IT engagement processes, provides thoughtful leadership on strategic direction (business & IT), and provides results leadership that ensures successful delivery of Supply chain Programs / Projects for McKesson's Business Units.

Responsibilities
  • Oversee the management of SAP systems in the order-to-cash, procure-to-pay and warehouse management solutions and all applications integrated with SAP, ensuring they are aligned with business processes and objectives.
  • Ensure successful delivery of supply chain programs/projects using SAP and other tools for multiple business units in the Warehouse Management Systems, Procure-to-Pay and Order-to-Cash areas.
  • Collaborate with the AMS partner to ensure the optimal performance, availability, and stability of supply chain applications like SAP WMS.
  • Oversee the resolution of incidents and problems related to SAP and non-SAP related applications, ensuring minimal business disruption and ensure permanent solutions are put into place for all such critical issues.
  • Build high-performance delivery teams that drive and champion change and stakeholder management.
  • Lead operations, overseeing application reliability, security, and troubleshooting.
  • Govern IT standards for solution delivery ensuring stability and scalability meeting supply chain needs of the business units and ensure standards, processes, and policies are followed to enable integrity and quality of solution delivery
  • Develop stakeholder relationships, share best practices, and ensure communication with IT and business operations
  • Lead the planning and implementation of SAP upgrades, patches and enhancements in coordination with the multiple implementation partners.
  • Serve as the primary point of contact between the organization and the MSP service provider for all matters related to SAP Application Management
  • Monitor the outsourcing partner's adherence to SLAs and KPIs, particularly those related to SAP and other non-SAP applications and address any service delivery issues.
  • Provide regular review and report results to IT Leadership to ensure they meet evolving business needs and provide inputs for leveraging opportunities for service optimization.
  • Provide strategic guidance on the use of SAP and non-SAP applications to enhance business processes and operational efficiency.
  • Work with internal stakeholders and the MSP partner to identify opportunities for innovation and improvement within the SAP and related non-SAP applications ecosystem.
  • Ensure compliance across all SAP and non-SAP applications related to the service delivery for distribution and customer service business groups.
  • Facilitate regular audits and compliance checks to maintain high standards of governance and control.
  • Lead change management initiatives for SAP and non-SAP related applications, coordinating with the IT and business partners to ensure smooth and effective implementation.
  • Conduct post-implementation reviews to capture learnings and continuously improve the SAP application management process.
  • Develop and support safe and optimal Global DC Operational processes and systems, to eliminate waste and manual efforts across Receiving, Putaway, Picking, and Outbound Logistics functions
  • Support and conduct regular reviews of all DC Operational systems and activities covering methods, procedures, and efficiencies to ensure continuous improvement
  • Report and monitor DC Systems usage and productivity, identifying issues, and trends and providing results to DC Management accordingly
  • Coordinate DC systems/WMS upgrades along with internal and external IT resources
  • Develop and deploy DC system and process SOPs, with regular audits and version control for each SOP
  • Communicate with multiple levels within the organization - from brainstorming with individual business system analysts to discussing actionable strategy with leadership
  • Work with senior leadership to manage demand, capacity, and budgets


Key Qualities:
  • Ensures Accountability - Holding self and others accountable to meet commitments.
  • Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.
  • Decision Quality - Making good and timely decisions that keep the organization moving forward.
  • Nimble Learning - Actively learning through experimentation when tackling new problem, using both successes and failures as learning fodder.
  • Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.
  • Directs Work - Providing direction, delegating, and removing obstacles to get work done
  • Global Perspective - Taking a broad view when approaching issues, using a global lens
  • Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
  • Manages Conflict - Handling conflict situations effectively, with a minimum of noise
  • Expert knowledge of business systems processes within the logistics domain, including Order-to-Cash (Order management, fulfillment, and warehouse mgmt. systems), Procure-to-Pay (Direct Procurement, demand planning, Receiving and warehouse mgmt. systems).


Required Qualifications:
  • Bachelor's in computer science, Information Technology, Business Administration, or a related field.
  • Minimum 12 years' experience planning, managing, developing, executing and maintaining SAP WMS/EWM or other ERP solutions in a large-scale, enterprise environment
  • Minimum ten years of SAP or other ERP delivery leadership and end to end implementation experience.
  • Minimum of 10 years' experience in providing Supply Chain solutions, preferably within an SAP environment utilizing a CoE support model.
  • Minimum of 5 years' experience as a people manager
  • Proficiency in business process knowledge within distribution space.
  • Experience in managing employees and external vendors & resources.
  • Extensive knowledge of IT governance, operations, and security practices.
  • Demonstrated experience in managing IT services, with a strong understanding of managed service delivery.
  • Proficient in application landscape, including both SAAS and on-premises solutions.
  • Familiarity with ITIL and similar IT service management frameworks, with certifications being a plus.
  • Excellent negotiation, communication, and stakeholder management skills.
  • Ability to manage complex projects and multi-task effectively in a fast-paced environment.
  • Strong background in ERP concepts and functionality in an SAP S/4 HANA environment, including master data management, procurement, order to cash and warehousing


Working Conditions:

In office requirement, we are Flex and Connect with 2 days a week in office
Up to 25% travel based on business needs

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$99,100 - $132,100

About McKesson

McKesson Corporation provides medicines, pharmaceutical supplies, information and care management products and services across the healthcare industry. The Company operates in two segments. The McKesson Distribution Solutions segment delivers ethical drugs, medical-surgical supplies and equipment and health and beauty care products throughout North America. This segment also provides specialty pharmaceutical solutions for biotech and pharmaceutical manufacturers, sells financial, operational and clinical solutions for pharmacies (retail, hospital, long-term care) and provides consulting, outsourcing and other services. The McKesson Technology Solutions segment delivers enterprise-wide clinical, patient care, financial, supply chain, strategic management and software solutions. In July 2011, the Company acquired Portico Systems from Safeguard Scientifics, Inc. On March 25, 2012, it acquired the independent banner and franchise businesses of Katz Group Canada Inc. McKesson Distribution Solutions delivers pharmaceuticals to retail pharmacies and institutional providers like hospitals and health systems. They operate pharmaceutical distribution centers across the country, serving customers in all 50 states. They also deliver a comprehensive offering of health care products, technology, equipment and related services to the alternate site market, including physician offices, surgery centers, long-term care facilities and home care businesses across the country. McKesson is currently the largest pharmaceutical distributor in North America. McKesson also operates McKesson Canada and has an equity holding in Nadro, a leading distributor in Mexico.

McKesson Careers

Join McKesson, a leading global healthcare company, and be part of a team that is redefining the future of healthcare. With a variety of job opportunities available, McKesson is the perfect place to advance your career, whether you're a seasoned professional or just starting out. Work You’ll Do At McKesson, we are committed to improving care in every setting—one product, one partner, one patient at a time. We’re seeking talented professionals to join our team and contribute to a culture of innovation, diversity, and leadership. Our employees are driven by a deep sense of purpose and a desire for continuous growth and improvement. Empower Your Future in Healthcare With positions ranging from internships to leadership roles, McKesson offers unparalleled employment opportunities to develop your skills and advance your career. Our commitment to diversity training ensures that all team members have the opportunity to thrive. Join a team where your skills will be honed, your professional growth will be supported, and where you can genuinely see the difference you make in the lives of patients around the world. Innovative Work Environment McKesson is at the forefront of healthcare innovation. Our team is constantly exploring new ways to improve patient outcomes and streamline care processes. This commitment to innovation is what sets us apart and what makes McKesson an exciting place to work. Career Development and Benefits McKesson believes in nurturing the potential of its employees through robust career development programs and comprehensive benefits designed to support your life and well-being. From leadership training to health and wellness benefits, we ensure our team members are equipped to meet their professional and personal goals. Explore Job Opportunities Whether you’re looking for an internship to kickstart your career, or a senior position to utilize your extensive experience, McKesson offers a range of opportunities. Explore our open positions and find where you can make a difference at McKesson. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take the next step in their careers. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Networking and Professional Growth At McKesson, networking and professional growth are part of our everyday environment. We encourage our employees to connect, share, and learn from each other to foster personal and professional development. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at McKesson. Join McKesson today and be part of a team that is dedicated to shaping the future of healthcare.
Learn more about McKesson
Size
58,000 employees
Market Cap
$53.7 billion
Industry
Pharmaceuticals & Biotech
Net Income
-$4.1 billion
Founded
1833
5 Year Trend
+5.9%
Revenue
$237.6 billion
NASDAQ
MCK
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at McKesson

More Healthcare Jobs

Find similar Sr. Operations Manager, 3PL & DC Technology Services jobs:

NationwideMississauga, ON