Lufthansa

Sr. Operational Key Account Manager, Logistics

Lufthansa • $100K — $120K *
Miami, FL 33186In-Person
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Supply Chain Management, or related field required
  • Master's degree is desirable
  • 6+ years in key account or operational leadership roles
  • Experience managing high-value tenders and large-scale customer solutions
  • Fluency in English is required; German is a plus
  • Extensive logistics industry knowledge (6+ years)
  • Strong analytical and business acumen skills

Responsibilities

  • Lead strategic analysis of customer needs to create competitive solutions
  • Manage tender processes including solution design and pricing evaluation
  • Evaluate operational capacity and coordinate cross-functional development
  • Drive implementation and onboarding of sold business into operations
  • Oversee automation, process optimization, and continuous improvement initiatives
  • Develop and optimize Standard Operating Procedures for efficiency
  • Ensure operational excellence and long-term profitability alongside customer satisfaction

Benefits

  • Opportunity for career growth and professional development
  • Engagement in innovative and impactful projects
  • Ability to work with cross-functional teams
  • Dynamic and fast-paced work environment
  • Possibility of additional language skill development
Full Job Description
Ready to turn complex customer needs into winning solutions?

As a Sr. OKAM Logistics, you'll lead innovative, scalable solutions from tender to implementation, bringing together customers, sales, and operations. Drive strategic decisions, optimize processes, and shape solutions that create value, strengthen customer relationships, and fuel business growth.

Ready to make an impact? Join us and apply!

Tasks
Your main tasks include, among others:

  • Lead strategic analysis of customer needs and develop scalable, competitive solutions
  • Lead tender processes, including solution design, cost evaluation, and pricing inputs
  • Evaluate operational capacity and coordinate cross-functional solution development
  • Drive implementation and onboarding of sold business into operations
  • Lead automation, process optimization, and continuous improvement
  • Oversee SOP development and optimization for scalable, efficient solutions
  • Ensure operational excellence, customer satisfaction, and long-term profitability


* Perform all other duties as assigned, required or delegated by superior

Requirements
To thrive in this role, we value a combination of the following requirements:

  • Bachelor's degree in Business, Supply Chain Management, or related field required
  • Master's desirable
  • 6+ years in key account management, bid management, or operational leadership
  • Experience in managing high-value tenders and large-scale operational customer solutions
  • Fluency in English required
  • German language desirable
  • 6+ years in logistics industry knowledge
  • 6+ years in tender or pricing management
  • Proficient inMS Office Suite
  • Excellent analytical skills
  • Excellent business sense
  • Excellent ability to work under pressure
  • Excellent adaptability
  • Must possess permit to work in the U.S.


* CV/Resume required

About Lufthansa

Lufthansa is the largest airline in Germany and one of the largest in Europe. The company operates a fleet of more than 700 aircraft and serves more than 200 destinations worldwide. Lufthansa is known for its high-quality service and has won numerous awards for its customer satisfaction. The company is headquartered in Cologne, Germany and has a workforce of more than 130,000 employees. Lufthansa is committed to sustainability and has set ambitious goals to reduce its carbon footprint and promote sustainable aviation. The company is also a member of the Star Alliance, a global airline alliance that includes 26 airlines.
Learn more about Lufthansa
Size
138,353 employees
Industry

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