Job Purpose and Summary:The Senior Manager, Experience Design leads a team of experience designers to deliver accessible, high-impact healthcare solutions. This role combines hands-on coaching, team development, and delivery management-ensuring design quality, consistency, and user-centered outcomes. The Senior Manager partners closely with cross-functional teams to guide direct reports in applying user research and analytics to design decisions, supports experience and product roadmaps through design thinking, and champions the evolution of UX practices-all while fostering a human-centered culture that enhances usability and end-user satisfaction.
Primary Job Duties & Responsibilities: - Provide frequent, hands-on coaching to direct reports, including experience designers and content strategists, guiding individual development plans and differentiating between professional and career growth.
- Balance people management duties with hands-on ownership of critical design initiatives, contributing directly to project outcomes alongside your team.
- Build strong cross-functional relationships with product, engineering, and research partners; proactively communicate status, risks, and needs.
- Negotiate project priorities and timelines, balancing user needs with business and technical constraints.
- Integrate user research, analytics, and accessibility best practices into daily design decisions and project planning.
- Assign projects and tasks based on strengths and skill-building, communicating clear expectations and supporting colleague autonomy.
- Address bias, exclusion, and behaviors that undermine trust or inclusion; ensure all team processes and meetings are accessible and inclusive.
- Set clear goals and expectations for direct reports, holding the team accountable for quality, consistency, and delivery standards.
- Facilitate and participate in design reviews, offering actionable feedback on craft, accessibility, and alignment to standards.
- Identify and address skill gaps, process improvements, and blockers to sustain team performance and delivery.
- Model and coach accessibility skills-ensuring all team outputs meet or exceed accessibility standards and advocating for accessible solutions in every phase of delivery.
- Communicate the impact of design decisions on user and business outcomes; advocate for user-centered approaches in planning and execution.
- Allocate resources and manage team workload to deliver high-quality work on schedule and within scope.
- Model resilience, adaptability, and a growth mindset-supporting the team through challenges and change.
Education Bachelor's degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors or equivalent/relevant work experience. Masters preferred.
Prior Relevant Work Experience: 7-10 years
Essential Qualifications and Functions - Demonstrated success coaching and developing designers, with a portfolio of accessible, user-centered healthcare solutions.
- Advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery.
- Strong project management, facilitation, and cross-functional collaboration skills.
- Experience leading teams through change, balancing delivery with colleague development and well-being.
- Excellent communication, feedback, and storytelling abilities.
Preferred Qualifications: - 3-5 years in People Management role.
- 7-10 years of hands-on design experience.
- 3+ years of experience in a Healthcare space.
- Experience in Agile environment.
Pay RangeThe typical pay range for this role is:
$130,295.00 - $260,590.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 06/17/2026
