Ameriprise Financial, Inc

Sr Mgr-Technology Operations

Ameriprise Financial, Inc$115K — $147K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or related field or equivalent experience
  • 7-10 years of relevant network security experience
  • 4+ years of supervisory experience with technical teams
  • Strong analytical and customer service skills
  • 5-7 years of broad technical experience in network security areas
  • Proven problem-solving and leadership abilities
  • Experience in large global financial or service provider environments

Responsibilities

  • Develop technical roadmaps and engineering procedures for network environments
  • Plan and oversee large transformation projects
  • Manage team performance including training and development
  • Collaborate with external vendors for tailored business solutions
  • Provide governance and support for operational effectiveness
  • Drive continuous improvement in technology and processes
  • Communicate effectively with senior leadership on status and initiatives

Benefits

  • Comprehensive health, dental and life insurance
  • 401(k) plan
  • Generous vacation and sick leave
  • Flexible remote working policy (1 day remote)
  • Face-to-face collaboration culture
  • Pay-for-performance compensation philosophy
Full Job Description
Provide operational leadership and direction to Mainframe Database Technology Operations team. This is a global team with significant scope/impact (employees, contract personnel and vendor partners) dedicated to portfolio(s) of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to multiple areas of responsibility.

Key Responsibilities

  • Responsible for developing technical roadmaps, policies, standards, engineering procedures and blueprints for relevant network environments
  • Responsible for technical delivery planning of large, complex transformation projects
  • Responsible for life-cycle engineering roadmap of environments
  • Responsible for managing a team of engineers including and not limited to training\development plans, objective setting, appraisals and ensuring mandatory is completed
  • Responsible for working with external vendors to drive solutions that are fit for purpose for the business
  • Responsible for providing governance over other teams where applicable
  • Have a mentality for continuous improvement and always striving to drive improvements in both technology and process, both inside and outside of the team
  • Knowledge and experience on documentation repositories such as Confluence
  • Knowledge and experience of Agile working practices
    • Handle/Drive security incidents calls, handle escalations, or any other security related issues.
    • Escalation resource during major incidents and outages as needed.
    • Provide after-hours on-call management support and participate in emergent large scale event response when needed.
    • Participate in re-occurring security audits and reviews.
    • Provide inputs on security methodologies, policies, and procedures.
    • Communicate with senior leadership on the status of security BAU tasks.
    • Work Independently and/or within a team environment to complete highly complex assignments.
    • Security design, architecture, management, and deployment of new and existing security rules and standards in datacenter environment.
    • Lead proper execution of network security changes or updates in accordance with corporate security policies to meet business requirements.
    • Responsible for security monitoring in addition to being able to lead troubleshooting network-related issues in a logical manner.
    • Research, recommend, and establish innovative solutions for security standards that scale with the business growth.
    • Where possible, introduce automation for daily routine administrative tasks.
    • Collaborates with all Information Technology (IT) disciplines.
    • Creates, maintains, and updates documentation with most relevant information.
    • Perform problem diagnosis, initiate problem resolution, and provide ongoing life-cycle support for network security deployments and upgrades.
    • Collaborate with team members to ensure project scoping activities are aligned with architectural objectives.
    • Participate and provide input into the continual refinement of processes, policies, and best practices to ensure optimal performance and availability of technologies.
    • Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of industry trends, the direction of emerging technologies, and their potential value to the business.
  • Required Qualifications
    • Bachelors degree in computer science or related field; or equivalent work experience.
    • Minimum 7-10+ years of relevant network security experience required.
    • 4+ years of experience providing day-to-day oversight/supervision to a team of technical employees and/or vendor partner resources.
    • Strong analytical and customer service abilities.
    • 5-7+ years of broad technical experience with proven expertise in a majority of the following areas:
    • Strong thought leadership abilities and a highly innovative problem solver.
    • 4+ years of experience and proven success identifying and implementing opportunities for improvement to configurations, procedures and process to enable greater availability, capability and efficiency.
    • Ability to coach and mentor experienced Security staff.
    • Experience of working with large scale projects and acting as an escalation point
    • Experience working in large global financial, enterprise or service provider network environments.
    • Leadership in direct and matrix environments
    • Resource planning and management
    • Stakeholder management and communications capabilities up to C-level
    • Communication and collaboration on a technical and business level
  • Preferred Qualifications:
    • Firewalls - Palo Alto, Cisco, Tufin
    • F5 - Big IP, LTM, GTM, ASM
    • Infoblox - DNS, DHCP, IPAM, NTP
    • DDoS
    • Packet Broker
    • Packet capture and analysis - Gigastor, Wireshark, Netflow
    • Cloud Networking - AWS, Azure, Cloudflare, Load Balancing, Security, Monitoring, Security Groups
    • Automation & scripting
    • Network Access Control
    • Cisco Platforms: Firepower Management, VPN, routing and switching (ISR/ASR/Nexus/Catalyst), wireless, ACI, Meraki, SDWAN, ISE
    • Network Monitoring, Capacity Management, Performance Management

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders 6 clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Base Pay Salary

The estimated base salary for this role is $115,000 - $147,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Technology

Line of Business

TECH Technology

About Ameriprise Financial, Inc

Ameriprise Financial, Inc Careers

Joining Ameriprise Financial, Inc presents an unparalleled opportunity to advance your career with a leader in financial services. Our team of professionals is dedicated to fostering an environment of growth, innovation, and leadership. Work You’ll Do At Ameriprise Financial, Inc, you will be part of a culture that thrives on diversity, professional excellence, and ethical standards. Our employees are empowered to master their roles and contribute to the company’s success through continuous personal and professional development. Transform Your Career Lead your career on a path of continuous growth with Ameriprise Financial, Inc. Our company stands at the forefront of the financial industry, integrating cutting-edge technology and substantial market expertise to deliver exceptional service to our clients. Work with a team of skilled professionals who are committed to a culture of innovation and exceptional leadership. Collaborate on projects that reshape financial planning and improve client outcomes. Ameriprise Financial, Inc Job Opportunities We are actively hiring and have a variety of job opportunities that cater to different skills and career levels. From entry-level positions to leadership roles, Ameriprise Financial, Inc offers a dynamic work environment where your skills will be honed and your achievements recognized. Join our team and contribute to our mission of helping clients achieve their financial goals. Explore positions in areas such as financial advising, customer service, IT, and more. Internship Programs Kickstart your career with an Ameriprise Financial, Inc internship. Our internships provide invaluable workplace experience, networking opportunities, and insights into the financial services industry. Interns at Ameriprise Financial, Inc are crucial team members, working alongside seasoned professionals and contributing to real-world projects. Benefits and Growth Ameriprise Financial, Inc is committed to the growth and development of our employees. We offer competitive benefits, diversity training, and professional development programs that encourage our team to stay ahead in the industry. Our benefits package includes health, dental, and vision insurance, retirement plans, and generous paid time off. Leadership and Development Develop your leadership skills through targeted training and mentorship at Ameriprise Financial, Inc. We believe in nurturing leadership potential and offer various programs designed to help you grow into a visionary leader within the company. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and driven team players. Start your journey with Ameriprise Financial, Inc today and build a career that you can be proud of. SEARCH AMERIPRISE FINANCIAL JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Ameriprise Financial, Inc.
Learn more about Ameriprise Financial, Inc
Size
12,000 employees
Market Cap
$32.7 billion
Industry
Net Income
$1.5 billion
Founded
1894
5 Year Trend
+2.6%
Revenue
$11.9 billion
NASDAQ

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