Position Summary:
The Senior Manager of Administration leads day‑to‑day title and vehicle registration operations, ensuring accurate service delivery, strong regulatory compliance, and consistent operational performance. This role manages frontline teams, oversees workflow execution, and maintains high standards of quality and efficiency within a highly regulated environment. The Senior Manager implements operational plans set by leadership, supports interactions with state agencies, and ensures that all processes align with established compliance requirements.
Accountable for team leadership, performance management, and operational reporting, the Senior Manager drives continuous improvement and fosters a culture of accountability, service excellence, and regulatory adherence. The role also manages team‑level budgets, supports customer service activities with state offices, and contributes to productive partnerships with state agencies and external stakeholders to ensure smooth, compliant service delivery.
Essential Functions and Responsibilities:
Leadership & Business Execution
- Support the execution of operational strategies developed by executive leadership that ensure full compliance with state regulations, contractual obligations, and service‑delivery commitments.
- Implement operational goals and performance metrics established by leadership.
- Prepare operational reports and performance insights for leadership review which clearly communicates the operational priorities, compliance expectations, and performance results.
Operational Oversight & Compliance
- Oversee daily title and registration operations to ensure accuracy, efficiency, fiscal responsibility, and strict adherence to all state requirements.
- Maintain compliance with applicable state regulations, audit standards, contractual obligations, and internal policies governing title and registration administration.
- Establish, monitor, and continuously strengthen operational controls to ensure consistency, accuracy, and risk mitigation across all processes.
State & Government Partner Relations
- Support relationship management activities with state agencies as directed by leadership.
- Ensure successful execution of state agreements, service‑level commitments, and performance expectations.
- Participate in state meetings and audits as a subject-matter representative when assigned.
Workforce Leadership & Development
- Supervise and coach leaders and teams to ensure strong performance.
- Support employee development programs that build regulatory knowledge, operational skill, and long‑term capability.
- Model and reinforce accountability, continuous learning, collaboration, and service excellence rooted in regulatory adherence.
- Use performance data, KPIs, audit findings, and customer feedback to drive measurable improvements in quality and compliance.
Customer Experience & Account Retention
- Ensure operational practices deliver exceptional customer experience while meeting all state‑mandated requirements.
- Support retention efforts by resolving escalated issues and contributing to business reviews.
- Address operational escalations promptly, ensuring issues are resolved in accordance with established policies.
Financial & Resource Management
- Manage team-level budgets and resources within approved guidelines.
- Provide input on staffing and resource needs to leadership.
- Ensure operational decisions balance service quality, regulatory adherence, and cost efficiency.
Leadership & Business Execution
- Support the execution of operational strategies developed by executive leadership that ensure full compliance with state regulations, contractual obligations, and service‑delivery commitments.
- Implement operational goals and performance metrics established by leadership.
- Prepare operational reports and performance insights for leadership review which clearly communicates the operational priorities, compliance expectations, and performance results.
Operational Oversight & Compliance
- Oversee daily title and registration operations to ensure accuracy, efficiency, fiscal responsibility, and strict adherence to all state requirements.
- Maintain compliance with applicable state regulations, audit standards, contractual obligations, and internal policies governing title and registration administration.
- Establish, monitor, and continuously strengthen operational controls to ensure consistency, accuracy, and risk mitigation across all processes.
State & Government Partner Relations
- Support relationship management activities with state agencies as directed by leadership.
- Ensure successful execution of state agreements, service‑level commitments, and performance expectations.
- Participate in state meetings and audits as a subject-matter representative when assigned.
Workforce Leadership & Development
- Supervise and coach leaders and teams to ensure strong performance.
- Support employee development programs that build regulatory knowledge, operational skill, and long‑term capability.
- Model and reinforce accountability, continuous learning, collaboration, and service excellence rooted in regulatory adherence.
- Use performance data, KPIs, audit findings, and customer feedback to drive measurable improvements in quality and compliance.
Customer Experience & Account Retention
- Ensure operational practices deliver exceptional customer experience while meeting all state‑mandated requirements.
- Support retention efforts by resolving escalated issues and contributing to business reviews.
- Address operational escalations promptly, ensuring issues are resolved in accordance with established policies.
Financial & Resource Management
- Manage team-level budgets and resources within approved guidelines.
- Provide input on staffing and resource needs to leadership.
- Ensure operational decisions balance service quality, regulatory adherence, and cost efficiency.
Additional Responsibilities
- Participate in industry discussions or working groups as assigned.
- Perform additional duties as needed to support organizational goals and maintain compliance excellence.
Required Job Skills & Qualifications:
- Bachelor’s degree in business administration or related field, with 7+ years of progressive experience in licensing administration or operations/project management, including supervisory leadership.
- Proven experience working in highly regulated, fast‑paced operational environments with a strong understanding of compliance expectations.
- Demonstrated ability to support and maintain productive government or public-sector partnerships, including participation in meetings, audits, and compliance reviews.
- Experience implementing operational processes and improvements that enhance accuracy, efficiency, and service quality.
- Solid financial management skills, including team-level budgeting, forecasting, and resource planning.
- Ability to lead teams through change, ambiguity, and evolving regulatory requirements while maintaining operational stability.
- Strong integrity, work ethic, and commitment to public-service-oriented operations.
- Experience engaging with industry associations, regulatory bodies, or oversight organizations as a representative or subject-matter contributor.
- Advanced analytical and critical‑thinking skills to evaluate operational issues, identify solutions, and improve performance.
- Proficiency in using data to inform decisions, monitor performance, and optimize operational outcomes.
- Ability to travel up to 50%, including overnight travel as required.
- Ability to meet applicable residency requirements, if required by the state.
- Must successfully complete all state-specific certifications and pass required background checks, including fingerprinting.
Preferred Skills & Qualifications:
- Experience in title and registration services, motor vehicle administration, or related government service operations.
Salary Range: $145,000 - 160,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
