Department:Network Operations Control
Job Description:The Senior Manager NOC Charters supports Charter Operations by providing Leadership and oversight for Southwest's charter and non-scheduled flight operations. They'll Lead a Team responsible for planning, coordinating, and executing charter missions, ensuring safe, efficient, and seamless operations from contract execution through flight completion. They'll drive strategy, operational performance, and continuous improvement while partnering across operational Teams to deliver exceptional service and support business growth. The Senior Manager NOC Charters leverages strong Leadership, collaboration, and problem-solving skills to ensure operational excellence, enhance the Customer experience, and support repeat charter business.
Additional Details:
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Model the Southwest Way:
- Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
- Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
- Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
- Conduct bi-monthly strategy meetings with Charter partners
- Coordinate all aspects of the Southwest Airlines Charter Operation by ensuring all departments involved in the Charter Operation are working cohesively
- Develop and deliver presentations to internal Southwest departments and leadership development programs on behalf of the Charters Department
- Support the Charter program to maximize revenue, yield, and aircraft utilization in support of Charter operations
- Facilitate coordination of all Charter logistics to ensure charter flights are executed successfully
- Act as key point of contact for Southwest Internal Department Leaders for all charter operations
- Liaison with Charter Business to fulfill all charter operational needs for contracted flights
- Provide friendly service to and maintain positive relationships with all Internal and External Charter Customers
- Work collaboratively during high demand periods with Network Planning, MX Planning, and NOC to secure additional aircraft
- Participate as a Subject Matter Expert for all non-scheduled flight movements
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills, and Abilities
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
- Skilled in understanding and applying information to contribute to the organization's strategic plan
- Skilled in monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events)
- Ability to communicate information and ideas in speaking so others will understand
- Ability to draft procedural communication in plain language to ensure successful process outcomes
Education
- Required: High School Diploma or GED
Experience
- Demonstrated experience in directly or indirectly leading team(s)
- Fully functioning, broad knowledge in aviation, commercial operations, and/or direct or indirect charter operations
- Preferred: Understanding of W&B
- Preferred: Knowledge of AOSSP and PCSSP
- Preferred: Knowledge of Part 91 movements
- Preferred: Knowledge of Southwest Operating procedures
Licensing/Certification
Physical Abilities
- Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits
Must be eligible for a competitive market salary ranging from $145,600 - $161,800 per year*, based on qualifications and experience, with opportunities for future pay increases based on performance and market movement
For eligible Leadership and Individual Contributor roles, additional bonus opportunities may be available and are awarded at the discretion of the Company
Benefits include:
- Fly for free, as a privilege, on any open seat on all Southwest flights (eligible dependents included)
- Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings**
- Potential annual ProfitSharing contribution to the Southwest Retirement Savings Plan, when Southwest profits, you profit***
- Competitive health insurance coverage for eligible Employees and dependents, including pets
- Health plan coverage options effective from the first day of employment, with 30 days to enroll and coverage available retroactively to the first day of employment
- Additional benefits information available at Southwest Careers Benefits
* Pay amount does not guarantee employment for any particular period of time
** 401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
*** ProfitSharing contributions are subject to the plan's vesting schedule and are made at the discretion of the Company
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