ServiceNow

Sr Mgr, Management Consulting

ServiceNow • $120K — $150K *
Addison, TX 75001In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Experience integrating AI into business processes and decision-making
  • 5+ years in management consulting or customer success leadership in a tech-heavy environment
  • Proven experience leading teams in client-facing roles
  • Strong understanding of digital transformation drivers across industries
  • Expertise in digital transformation design and professional services implementation
  • Functional expertise in at least two industry verticals
  • Experience in middle and back office functions, including Project Accounting in transformation projects

Responsibilities

  • Manage a team of 2-4 Success Architects with a focus on coaching and development
  • Build and maintain relationships with senior-level stakeholders across 2-3 enterprise accounts
  • Develop customer roadmaps based on deep understanding of client business objectives
  • Track and communicate business value realization metrics
  • Implement strategies that accelerate the delivery of value to customers
  • Establish governance frameworks for account delivery in collaboration with internal stakeholders
  • Contribute to the continuous improvement of advisory and co-delivery service models

Benefits

  • Flexible work arrangements to accommodate personal and professional needs
  • Opportunities for professional development and career advancement
  • Access to a network of industry partnerships and expert resources
  • Supportive work environment that prioritizes team success and customer satisfaction
Full Job Description
Job Description

The Sr. Manager, Management Consulting will be responsible for developing and maintaining senior executive relationships across 2-3 accounts while coaching and mentoring a team of Success Architects. The primary objective is to drive measurable customer outcomes that accelerate product adoption, support renewals, and create expansion opportunities for ServiceNow.

What you get to do in this role:
  • Manage a team of 2-4 Success Architects, providing day-to-day coaching, guidance, and professional development support
  • Build and sustain strong relationships with VP- and C-level stakeholders across assigned accounts, as well as with key ecosystem partners
  • Support 2-3 large enterprise accounts, developing a deep understanding of each client's business objectives and translating them into actionable customer roadmaps
  • Define, track, and communicate business value realization, including benchmarking against agreed customer outcomes
  • Execute co-delivery models in alignment with ServiceNow best practices, ensuring consistent quality and client satisfaction
  • Develop and implement implementation strategies that accelerate time to value for customers
  • Establish account delivery governance frameworks and operating models in partnership with internal stakeholders
  • Contribute to thought leadership on how advisory, expert services, and co-delivery models can be continuously improved
  • Deliver high customer satisfaction scores, quality assurance standards, and profitability targets across your assigned portfolio


Qualifications

To be successful in this role you have:
  • Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving - including use of AI-powered tools, workflow automation, AI-driven analytics, or evaluating AI's impact on your function or industry
  • Minimum 5 years in a management consulting or customer success leadership role at a high-performing consulting firm or equivalent, with a focus on technology-enabled transformation (Digital / SaaS / Enterprise Software)
  • Demonstrated experience leading and developing a team of individual contributors in a client-facing environment
  • Strong understanding of the drivers and imperatives behind digital transformation across industries
  • Solid depth in digital transformation design, professional services implementation, and ongoing management of strong team
  • Functional expertise in at least two industry verticals, with working knowledge of one or two additional industries
  • Experience in middle and back office functions, including Project Accounting in IT, HR, and GBS transformation
  • Ability to develop trusted relationships with VP- and Director-level business and technology leaders (CIO, CFO, CHRO office)
  • Track record of identifying business challenges and partnering with clients as a key member of the account team to solve them
  • Experience collaborating with internal account functions and external partners, including consultancies, technology implementation firms, Big 4, and GSIs
  • 3+ years of large program experience, including multi-tracked programs and organizational change management (OCM)
  • Familiarity with one or more ServiceNow product suites
  • Demonstrated ability to meet or exceed customer KPIs while contributing to account expansion and renewal goals


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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