Amtrak

Sr Mgr Digital Technology - Physical Security Systems

Amtrak$149K — $193K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience
  • 9 years of relevant work experience
  • 5+ years providing technical and project leadership at an enterprise scale
  • Expertise in access control and video surveillance systems
  • Experience with Genetec Security and Lenel Onguard systems
  • Strong team management and relationship-building skills
  • Excellent communication and interpersonal abilities

Responsibilities

  • Oversee lifecycle management and budgeting of security technologies
  • Manage personnel and processes for physical security system support
  • Report on system health using dashboards and presentations
  • Lead projects to monitor and improve physical security system performance
  • Administer contracts and vendor relationships
  • Support project transitions through testing and readiness activities
  • Maintain documentation related to security systems architecture

Benefits

  • Health, Dental, and Vision Insurance
  • 401K with Employer Match
  • Generous Paid Time Off
  • Railroad Retirement Benefits
  • Paid Family Leave
  • Employee Assistance Program
  • Tuition and Education Reimbursement
Full Job Description
Job Summary

The Sr Mgr DT Sys Design & Dev (i.e., security badging technology, video surveillance and other security products) owns one or more IT processes within one functional area. The position manages services provided to one or more internal and external customer(s). The Sr Manager works on multiple projects as a technical delivery team owner, and sometimes as a project leader while managing matrixed resources, responsible for systems analysis, design development, integration enhancement, maintenance, and support.

Essential Functions

  • Oversee the state of good repair program and electronic physical security asset lifecycle management program, inclusive of budget and strategy.
  • Manage the physical security systems support personnel and processes.
  • Report system health via dashboards, reports and presentations.
  • Manage projects related to health monitoring, continuous improvement and performance metrics of physical security systems.
  • Contract management and vendor oversight of operation and support vendors
  • Support physical security project transition to O&M through IV&V, testing and go-live readiness activities.
  • Maintain system documentation library of system as-builts, architecture and lifecycle replacement schedule.
  • Coordinate system support activities with the service desk, field support, ENEC, Cybersecurity and other DT horizontal services.
  • Measure service performance and implements improvements as needed.
  • Manage improvement processes that impact customer satisfaction and relationships.
  • Own and govern a portfolio of technology services and systems, establishing service strategy, performance expectations, and multi-year roadmaps aligned with business and IT priorities.
  • Provide senior people leadership to managers and technical leaders, setting direction, managing capacity, and ensuring consistent delivery across multiple teams and initiatives.
  • Lead demand management and intake processes, partnering with business leaders to prioritize initiatives, balance investments, and align resources to highest-value outcomes.
  • Oversee systems analysis, design, development, integration, and operational support across the full systems development life cycle, ensuring solutions are delivered on time, within budget, and in compliance with architectural and security standards.
  • Manage financial accountability for assigned portfolios, including OpEx and CapEx planning, forecasting, vendor performance, and optimization of spend across services and projects.


Minimum Qualifications

  • Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
  • Plus 9 years of relevant work experience.
  • 5+ years of proven track record of progressively providing technical and project leadership to deliver enterprise scale systems.
  • Strong expertise in developing and deploying access control, video surveillance and intrusion detection systems.
  • Experience with Genetec Security and Lenel Onguard systems or equivalent technologies
  • Experience managing teams and building relationships with people at a variety of levels.
  • Strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated.


Preferred Qualifications

  • Master's Degree or equivalent combination of education, training and/or relevant experience.
  • Plus 11 years of relevant work experience.
  • Genetec Security Center and Lenel Onguard certification
  • Has delivered multiple projects using Agile scrum methodology.
  • Experience working in large complex companies that heavily rely on real time 24x7 IT operations to successfully service external customers.
  • Microsoft Project, SharePoint, Atlassian tools such as JIRA, Confluence, and ServiceNow
  • Domain knowledge of transportation systems
  • PMP and Agile Scrum certified.


Knowledge, Skills, and Abilities

  • Demonstrated ability to lead managers and diverse technical teams delivering complex, enterprise-scale systems and services across multiple functional areas.
  • Strong expertise in systems design, application development, integration, and service delivery methodologies, including Agile and hybrid delivery models.
  • Proven capability to translate business strategy into technology roadmaps, investment plans, and prioritized delivery portfolios.
  • Financial, vendor, and risk management skills, including ownership of large budgets, contract oversight, and service performance governance.
  • Advanced communication and stakeholder management skills, with the ability to influence senior leaders, facilitate advisory forums, and guide decision-making across business and technology domains.

The salary/hourly range is $149,400.00 - $193,644.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K with Employer MatchGenerous Paid Time Off Wellness ProgramsRailroad Retirement BenefitsPaid Caregiving Days and Backup CareHealth Savings AccountPublic Service Student Loan ForgivenessFertility and Family Building BenefitsNo-cost Personal Health AdvocateStudent Loan AssistanceAdoption and Surrogacy AssistanceMedical Plan Opt-out CreditTuition and Education ReimbursementPaid Family Leave Life InsuranceRail Pass Privileges Short- and Long-term Disability InsuranceEmployee Assistance Program No-cost Financial Advisor SessionsCommuter and Flexible Spending Accounts
Learn more about our benefits offerings here.

Requisition ID:166955

Work Arrangement: Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%

About Amtrak

Discover the wealth of opportunities awaiting you with Amtrak, the nation's premier passenger rail service. Learn about the high-paying positions and the benefits of joining a mission-driven organization committed to connecting communities.

Amtrak's Legacy and Mission

Since its inception in 1971, Amtrak has been at the forefront of connecting cities and communities across North America with its extensive network of passenger rail services. Born from the need to revitalize the nation's train transportation system, Amtrak has grown into a symbol of national pride and technological advancement in public transport. With a steadfast commitment to safety, efficiency, and reliability, Amtrak's mission transcends mere transportation; it aims to create a more connected society. Through continuous investment in the modernization of its fleet and infrastructure, Amtrak demonstrates an unwavering dedication to enhancing the passenger experience and setting the standard for rail travel in North America.

Why Choose Amtrak?

Choosing a career with Amtrak means more than joining a leading transportation company; it represents a commitment to fostering safety, driving innovation, and serving the community. Amtrak stands out as an employer for its holistic approach to employee development, offering a supportive environment where safety is paramount—not just for passengers but for every team member. Innovation is at the core of Amtrak's operations, where cutting-edge technology and creative solutions are embraced to improve service and efficiency. Moreover, a career at Amtrak is an opportunity to contribute to a service that plays a crucial role in the lives of millions, enhancing connectivity and accessibility while upholding values of environmental stewardship and community service. Whether you're passionate about engineering, customer service, or logistics, Amtrak offers a dynamic and rewarding work setting where you can make a tangible impact.

Amtrak's Hiring Process

Visit Amtrak’s official website to gain insights into the steps to join Amtrak, from application to acceptance.

Application Submission

Submitting a standout application that captures your qualifications and enthusiasm for rail service. You can find tips on how to write a resume that makes employers want to interview you here.

The Interview Process

Amtrak uses a unique interview process to screen candidates. For more details on the exact stages, visit their official website and contact their human resources department. For more general tips about how to prepare for a successful interview, go here.

Background Checks and Final Steps

Amtrak prioritizes the safety of its passengers and employees. That means certain candidates may be required to complete a background check before they begin working. Visit Amtrak’s official website for more information about which specific roles may require a background check.

Employee Benefits and Perks

Amtrak careers are not just rewarding in terms of salary but in overall well-being. Discover the comprehensive benefits package that makes Amtrak such an excellent employer.

Health and Wellness

Contact Amtrak’s human resources department for details on Amtrak's health, dental, and vision plans, emphasizing the commitment to employee health.

Retirement and Financial Planning

Full-time employees at Amtrak often take advantage of the retirement planning options available to them. Explore the 401(k) plans, pension options, and financial planning services available to employees by contacting Amtrak’s HR department.

Work-Life Balance

Amtrak currently has initiatives in place to support a healthy work-life balance, including flexible scheduling and paid time off. Visit their website for more details.

Training and Development Programs

Unveil the pathways for professional growth through Amtrak's dedicated training and development offerings.

Onboarding for Success

Amtrak ensures new hires are welcomed, oriented, and prepared for their roles.

Continuous Learning Opportunities

Ongoing education and training programs designed to advance your skills and career are available for ambitious employees. Consult with Amtrak’s HR department for more specific details.

Diversity and Inclusion Initiatives

Amtrak is committed to creating an inclusive workplace that values and respects diversity.

Building a Diverse Workforce

Amtrak's strategies and programs are aimed at fostering diversity within its team.

Inclusion in the Workplace

Initiatives to ensure all employees feel valued, included, and empowered to contribute fully.

Career Growth Opportunities at Amtrak

Amtrak offers upward mobility and career advancement paths to ambitious and talented professionals.

From Entry-Level to Leadership

Amtrak thrives because of ambitious employees who take advantage of the potential for growth within the company. The right person can start at an entry-level and advance to leadership positions at Amtrak.

Specialized Career Tracks

Some specialized roles within Amtrak offer unique challenges and rewards, including technical and leadership positions.

Embark on a Rewarding Journey with Amtrak Careers

Choosing Amtrak as the next step in your career path offers more than just a job—it opens the door to a world of opportunities where your growth, well-being, and success are at the forefront. Amtrak careers are synonymous with a commitment to excellence, not only in transportation but in fostering an inclusive and supportive work environment. At Amtrak, employees are valued as the most crucial asset, a belief that is reflected in the comprehensive benefits, continuous learning opportunities, and career advancement programs designed to elevate your professional journey.
Learn more about Amtrak
Size
20,000 employees
Industry
Founded
1971

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