About the Position

We are seeking a responsible, collaborative, and dynamic Sr. Manager/ Head of to lead our North America Distribution Center in Morrisville, North Carolina. This role will be responsible for the end-to-end management of U.S. distribution center operations, including fulfillment, shipping, inventory control, customs coordination, change management, systems governance, facilities oversight, and team leadership. You will play a vital role that role ensures operational excellence, regulatory compliance, and seamless coordination with global supply chain partners while supporting sales, service, marketing, and product launch initiatives.

Key Responsibilities

• Lead daily warehouse operations supporting new sales, replacements, and spare parts
• Oversee picking, packing, shipping, and internal equipment transfers
• Provide operational backup for order processing and manage fulfillment communications with Sales and Support

• Oversee configuration, testing, and inspection of scanners, laptops, and computers
• Ensure accurate pre-installation of software releases and resolve equipment software issues

• Manage inventory receipt, reconciliation, and return of replacement, trade-in, and refurbished equipment
• Ensure inventory accuracy in partnership with accounting; manage scrap and corrective actions

• Manage outbound shipments, carrier escalations, and international transfers
• Oversee customs brokerage, documentation validation, and logistics invoice reconciliation

• Lead operational change initiatives such as item changes, refurbished programs, software releases
• Define and implement processes for new program launches
• Serve as U.S. liaison for ERP/PLM governance and system issue resolution

• Oversee demand planning, replenishment, and stock availability
• Partner with global teams to resolve shortages and system constraints

• Manage marketing and loan equipment distribution and compliance
• Oversee day-to-day facilities operations and vendor coordination

• Manage US supply chain budget and reporting
• Approve timecards and support workforce planning
• Serve as operational backup for U.S. supply chain functions

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Operations, Engineering, or equivalent experience
• 8-10+ years of experience in distribution or supply chain operations
• Proven leadership in high-volume, complex logistics environments
• Strong ERP, PLM, and inventory systems experience
• Effective cross-functional and global collaboration skills
• Experienced with ERP systems like SAP or Microsoft Dynamics
• Experienced with ISO Guidelines
• Knowledge of Microsoft office required
• Experience with regulated or technology-enabled products
• Exposure to international logistics and customs
• Change management or continuous improvement experience

Additional Information about the Position:
• You will be required to come to the Production site in North Carolina 5 days a week
• 3Shape Production Address: 2800 Perimeter Park Dr Suite E, Morrisville, NC 27560
• Travel Requirement: 5-10% (domestic and international)

What We Offer
• Comprehensive medical, vision and dental benefits, 401k
• A unique opportunity to work in a global, innovative MedTech company
• A collaborative and international work environment
• The chance to contribute to strategic partnerships that can transform digital dentistry practices

Department Production & Supply Chain & Quality Role Operations US Locations US - Durham, NC