The Manager / Senior Manager, Total Rewards is responsible for the administration, analysis, and continuous improvement of Pursuit's compensation, benefits, and leave of absence programs across the United States and Canada. This role leads the execution of core total rewards processes, including market benchmarking, salary structure administration, annual merit and incentive planning, incentive program design and administration, benefits management, and leave of absence oversight.

Working closely with the larger People team, Finance, Payroll, and business leaders, this individual will help ensure total rewards programs are competitive, equitable, compliant, and aligned with the enterprise's growth goals. The role will also serve as a key partner in optimizing and leveraging Workday to support compensation, benefits, reporting, and team member lifecycle processes. The level of the position will be determined based on the selected candidate's experience, depth of expertise, and demonstrated ability to lead enterprise-wide initiatives.

This is a regular full-time, salaried role with a base salary range of $120,000-$130,000/year and eligibility for a short-term incentive target of 15% of base salary, plus flex time off within established guidelines and a comprehensive benefits package

ROLE & RESPONSIBILITIES

Compensation

• Manage the day-to-day administration of compensation programs across the organization.
• Conduct market pricing and benchmarking analyses to support hiring, promotions, retention, and workforce planning decisions.
• Maintain salary structures, pay ranges, and job leveling frameworks.
• Partner with People Business Partners and leaders to provide compensation recommendations and guidance.
• Lead the administration and execution of annual compensation processes, including: merit increases, market adjustments, promotional increases, and annual incentive payouts.
• Configure, test, and administer annual compensation cycles within Workday, ensuring data accuracy and process efficiency.
• Analyze internal pay equity and external market competitiveness, identifying trends and recommendations.
• Develop and maintain compensation dashboards, reports, and analytics utilizing Workday reporting capabilities.
• Support the development and enhancement of compensation policies, practices, and governance processes.

Incentive Compensation

• Design, administer, and continuously improve incentive programs across multiple team member populations, including sales, operations, retail, hospitality, and support services teams.
• Partner with business leaders to develop and evolve performance measures, payout methodologies, and program rules.
• Track incentive performance and conduct analyses to assess program effectiveness.
• Collaborate with Finance and Payroll to ensure accurate incentive calculations, accruals, and payments.
• Develop communication materials and tools to support leader and team member understanding of incentive plans.

Benefits Administration

• Manage the administration of team member benefits programs in the United States and Canada, including health, welfare, retirement, and wellness offerings.
• Serve as the primary point of contact for vendors, brokers, and third-party administrators regarding benefits-related matters, and point of escalation for team members and leaders.
• Support annual benefits renewals, market reviews, and vendor evaluations.
• Manage and maintain Workday benefits configuration, enrollment processes, eligibility rules, and team member self-service functionality in partnership with HRIS and external vendors.
• Monitor program utilization, costs, and team member feedback to identify opportunities for improvement.
• Coordinate team member communications, enrollment activities, and education initiatives related to benefits programs.
• Assist with implementation and ongoing management of team member wellness initiatives.

Leave of Absence Management

• Oversee the administration of leave of absence programs across the United States and Canada.
• Coordinate with team members, leaders, People partners, and third-party administrators to ensure timely and effective leave management.
• Monitor compliance with applicable federal, state, provincial, and local leave requirements.
• Partner with HRIS and Payroll teams to ensure leave-related processes, workflows, and reporting are effectively managed within Workday.
• Maintain documentation, reporting, and tracking related to leave programs and accommodations.
• Identify opportunities to improve team member experience and administrative efficiency within leave management processes.

Compliance, Analytics, and Continuous Improvement

• Ensure compensation, benefits, and leave programs comply with applicable legislation and regulatory requirements.
• Support audits, reporting requirements, and annual compliance activities.
• Develop and maintain metrics, dashboards, and reporting to evaluate program effectiveness and inform decision-making.
• Leverage Workday reporting, dashboards, and analytics to provide actionable insights related to compensation, benefits utilization, leave trends, workforce demographics, and team member retention.
• Identify opportunities to improve processes, systems, team member experience, and operational efficiency.
• Partner with HRIS, Payroll, Finance, and the People team to maintain data integrity and reporting accuracy.
• Act as the Total Rewards subject matter expert for Workday-related enhancements, testing, upgrades, and process improvements.

SKILLS, QUALIFICATIONS & EXPERIENCE

Education and Certifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• CCP, CBP, CEBS, or related professional designation.

Experience - Required

• 5+ years of progressive compensation and benefits experience for Manager level; 7+ years for Senior Manager level.
• Experience administering compensation programs, including salary benchmarking, compensation planning, and pay analysis.
• Experience supporting or administering incentive compensation programs.
• Experience managing team member benefits programs in the United States and Canada.
• Knowledge of leave of absence administration and applicable regulatory requirements.
• Strong analytical, financial modeling, and problem-solving skills.
• Advanced Excel and reporting capabilities.
• Excellent communication, collaboration, and stakeholder management skills.
• Willingness to obtain and maintain Workday certifications in respective functional areas.

Experience - Preferred

• Significant experience working within Workday, including Compensation, Benefits, Absence Management, Reporting, and Business Process configuration.
• Demonstrated experience leading or supporting Workday implementations, enhancements, testing, or optimization initiatives.
• Experience supporting multi-site organizations in hospitality, tourism, retail, attractions, or other service-based industries.
• Experience leading cross-functional projects and process improvement initiatives.

WORK ENVIRONMENT

This role operates in a professional office environment with a hybrid work schedule, requiring a regular presence in the office three days per week, with the flexibility to work from home or from the office up to two days per week. The work environment is collaborative and fast-paced, with frequent interaction across People, Finance, Legal, and business teams. Standard office equipment and technology are used regularly, including computers, video conferencing tools, and enterprise HR systems.

PHYSICAL ENVIRONMENT

While performing the duties of this role, the team member is regularly required to sit for extended periods of time and work at a computer. Occasional standing, walking, and movement within the office may be required. The role may involve light lifting of office materials up to a minimal weight. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.