American Airlines

Sr Manager, Technology Product Management

American Airlines$120K — $145K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field plus 7 years of applicable experience
  • Experience in a product model focused on customer experience
  • Proven leadership experience managing a team
  • Master's degree in a related field preferred
  • Familiarity with Agile Product Management tools like ADO or Aha
  • Strong knowledge of AI applications in product delivery
  • Relevant certifications in Product Management/Product Delivery.

Responsibilities

  • Oversee product life cycle from ideation to release
  • Manage customer journey and experience across products
  • Prioritize program initiatives across product teams
  • Identify and manage technical dependencies among products
  • Lead, mentor, and coach team members for growth
  • Influence stakeholders on product priorities and strategy
  • Communicate OKRs and metrics to various departments
  • Conduct market analysis to identify trends and differentiators
  • Utilize technical knowledge to support products and services
  • Define product objectives that align with the Product Strategy
  • Propose solutions for customer challenges and needs
  • Anticipate and remove obstacles for product delivery
  • Present product strategy and roadmap to leadership and peers
  • Collaborate with internal teams across various functions
  • Practice agility in delivering continuous value.

Benefits

  • Travel perks for you and your family/friends across global destinations
  • Health benefits including medical, dental, vision, and virtual doctor visits starting on day one
  • Wellness programs to support your health and well-being
  • 401(k) program with potential employer contributions after one year
  • Employee Assistance Program and additional perks like pet insurance and travel discounts.
Full Job Description
8/25/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 87677

Job Description

What you'll do

  • Oversees product life cycle of all products under his/her purview, from ideation to release
  • Oversees customer journey/lifecycle/experience across products
  • Aids in program initiative prioritization that overlaps or has dependencies across product teams
  • Identifies and manages technical dependencies across a group of products
  • Leads, mentors and coaches direct reports enabling further career growth and success
  • Influences stakeholders on priorities, OKRs and overall Product Group Strategy aligning to portfolio goals
  • Communicates regularly with various departments on OKRs, desired metrics, and areas requiring leadership's attention
  • Defines the team's product objectives and key results in support of the Product Strategy
  • Conducts competitive and market analysis, identifying trends and highlighting competitive differentiators
  • Utilizes technical knowledge such as AI, A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
  • Uses data to define baselines, measures outcomes, and shares insights
  • Proposes resolutions to customer problems, needs, challenges, and opportunities for the product
  • Anticipates and clears obstacles for product delivery within the group of owned products
  • Presents the thought process on product group strategy, roadmap items, OKRs and planned releases to leaders and peers
  • Influences and collaborates with stakeholders, peers, and other product leaders to deliver solutions that achieve the portfolio's vision and goals
  • Collaborates with various internal team members such as UX, Technology, Finance, Vendors, Risk, Compliance, Security, etc.
  • Practices agility in discovering and delivering value continuously


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in related field plus 7 years of applicable experience
  • Experience working in a product model that promotes better customer experience
  • Experience leading a team

Preferred Qualifications- Education & Prior Job Experience
  • Master's degree in related field with 7+ years of experience in Product Delivery
  • Experience with Agile Product Management tools (ADO, Aha)
  • Strong AI acumen, including experience applying generative AI, machine learning, automation, or intelligent workflow capabilities to accelerate product delivery, improve operational performance, and enable innovation at scale
  • Experience leading continuous improvement, organizational change, and process transformation initiatives
  • Strong executive presence with the ability to effectively communicate, influence, and build relationships across all levels of the organization
  • Skills, Licenses & Certifications
  • Relevant certifications in Product Management/Product Delivery field.
  • Strong knowledge/expertise of product domain including the business model, constraints, regulations, user experiences, etc.


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ

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