About eBay LiveeBay Live is redefining how people shop by combining commerce, entertainment, and community through livestream experiences. As we scale across the world's largest markets, we are building a global commercial organization that acquires, incubates, and grows high-potential sellers into category leaders.
To support this next phase of growth, we are hiring a
Sr. Manager, Strategy & Operations to help design and orchestrate the operating model that powers seller success at scale.
The RoleThis leader will sit at the center of the team responsible for bringing the right supply to eBay Live, partnering closely with Business Development, Onboarding, Seller Growth, Category Leadership, Customer Support, Product, and Market teams.
You will translate strategy into execution, building the systems, governance, performance frameworks, and cross-functional alignment required to scale Live commerce globally. This role reports directly to the Global Strategy & Operations Lead, eBay Live Supply.
What You Will Accomplish1. Design and Operationalize the Global Commercial Model- Build and evolve a tiered seller service model that differentiates between strategic anchor sellers, growth-stage sellers, and self-serve participants
- Define clear qualification thresholds, graduation logic, and performance standards
- Establish scalable workflows for seller acquisition, onboarding, activation, and long-term growth
- Introduce structured governance for process design and tool prioritization
2. Orchestrate Cross-Functional Execution- Act as the primary integrator across commercial, category, product, customer support, and regional market teams
- Align seller supply with category strategy and key seasonal or event-based moments
- Proactively manage trade-offs, resource allocation, and cross-regional coordination
- Provide clear visibility to senior leadership on risks, dependencies, and progress
3. Build the Performance Operating System- Define and implement key performance metrics such as: lead velocity, time to first live event, weekly content hours by category, revenue per hour streamed, seller retention
- Establish regular performance cadences and dashboards
- Use data to drive prioritization and continuous improvement
4. Drive Capacity Planning and Organizational Effectiveness- Partner with finance and leadership on headcount modeling and resource allocation
- Balance strategic seller coverage with scalable support models
- Reduce operational friction by simplifying meetings, clarifying roles, and eliminating duplication
- Support leadership communication and change management efforts
What You Will BringRequired Experience- 8+ years in strategy, operations, consulting, or commercial leadership roles
- Experience designing and scaling global operating models
- Strong executive presence and cross-functional influence
- Demonstrated ability to translate complex strategy into structured execution
- Analytical rigor with experience building performance frameworks and capacity plans
- Experience operating in fast-moving, matrixed environments
Preferred Experience- Background in marketplace, ecommerce, or livestream commerce
- Experience supporting global or multi-regional teams
- Experience in sales operations, commercial transformation, or high-growth environments
Additional DetailsThe base pay range for this position is expected in the range below:
C$121,200 - C$161,800
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including RRSP eligibility, various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
This job posting relates to an existing vacancy within eBay.
