Quest Diagnostics

Sr. Manager, Resolute Billing (Epic)

Quest Diagnostics$150K — $170K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in healthcare revenue cycle with Epic Resolute experience
  • 4+ years in management roles
  • Proficient in Resolute PB workflows
  • Experienced in large-scale project management in healthcare
  • Skilled in building high-performing teams
  • Knowledgeable in governance frameworks for Epic billing platforms
  • Strong understanding of HIPAA and CMS compliance requirements

Responsibilities

  • Lead and manage an Epic Resolute Analysts team
  • Set goals and provide coaching to develop team skills
  • Conduct performance reviews and define development plans
  • Oversee revenue cycle project portfolio ensuring strategic alignment
  • Implement a project governance framework for standardization
  • Guide risk mitigation and stakeholder communication for timely project delivery
  • Review complex system builds for accuracy and compliance
  • Direct analysis to identify operational issues and recommend improvements

Benefits

  • Opportunity to lead a high-performing team in a pivotal role
  • Collaborate with various departments to align strategic goals
  • Exposure to large-scale project management and governance practices
  • Potential for professional growth in healthcare leadership and analytics
  • Chance to influence and optimize critical billing systems and processes
Full Job Description
Job Description

The Resolute Application Manager provides day-to-day leadership for the Epic Resolute Professional Billing (PB) application team, ensuring the system fully supports Quest Diagnostics' revenue cycle, operational, and financial goals. This role is responsible for guiding the team that configures, maintains, and optimizes our critical billing systems. Reporting to the Leader of Epic Resolute, this manager will translate strategic business needs into technical execution. The core focus is on maximizing team performance, ensuring the quality and integrity of all system builds, and delivering an optimized, high-quality billing experience.

Pay Range: $150,000 - $170,000 / year

Responsibilities

  • Lead, motivate, and manage a high-performing team of Epic Resolute Analysts
  • Set clear goals and accountability metrics; provide coaching and feedback to develop the team's technical and professional capabilities
  • Conduct performance reviews, define individual development plans, and cultivate a pipeline for future Resolute team leadership
  • Oversee the portfolio of all revenue cycle projects, from small optimizations to large-scale implementations, ensuring alignment with strategic priorities
  • Implement and manage a project governance framework to standardize project intake, prioritization, and status reporting
  • Guide the team in risk mitigation, issue resolution, and effective stakeholder communication to ensure projects are delivered on time and within scope
  • Review and approve complex system builds to guarantee data accuracy, regulatory compliance, and system stability
  • Direct the team to provide robust, actionable analytics that identify root causes of operational issues (e.g., denial trends, revenue leakage, workflow inefficiencies)
  • Serve as a key escalation point for complex Epic PB issues, performing root cause analysis and driving resolution
  • Ensure analytical findings are translated into concrete recommendations and business cases for process improvement projects
  • Establish and enforce configuration governance and change-management standards to ensure system integrity
  • Partner with leadership to execute the strategic vision for Resolute, translating high-level goals into actionable team projects
  • Collaborate with stakeholders in Finance, Revenue Cycle Operations, and IT to ensure Resolute is scalable, secure, and aligned with enterprise goals
  • Create a culture focused on optimization of Epic Resolute
  • Manage upgrades to ensure stability, security and business continuity


Qualifications

Required:
  • 7+ years of progressive experience in healthcare revenue cycle including Epic Resolute, configuration, implementation and support
  • 4+ years in a management capacity
  • Deep understanding of Resolute PB workflows, including charge router, claims, remittance and payment posting
  • Experience in large scale project management and data analysis within healthcare environment
  • Proven experience in creating a high performing team
  • Experience establishing and operating governance frameworks for large-scale Epic deployments or complex billing platforms
  • Strong knowledge of HIPAA, CMS and commercial payer compliance requirements applicable to laboratory services

Preferred:
  • Experience leveraging automation, RPA, or AI to modernize billing operations
  • Background in continuous improvement methodologies e.g. Lean Six Sigma, Agile
  • Experience with data visualization tools e.g. Tableau, Power BI
  • Cross-certification in other Epic modules

People Leader Responsibility:
  • Team of Analysts in PB and Claims

Work Environment:
  • Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed, accuracy and adeptness to operate in system application. Fast-paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the Application Mgr to support software/hardware patches, upgrades, downtimes and potential disasters.

Travel Required - Must be willing to travel 25% (About one week a month)

Education:
  • B.S. in Computer Science, Business Administration, Healthcare Administration or a related field. (Required)
  • Graduate degree in Computer Science or related field. (Preferred)
  • Epic Resolute; project management certification (Required)
  • Certifications across Epic modules (Preferred)
    • Beaker, MyChart, Aura, Prelude Registration, Cadence Scheduling, EpicCare Ambulatory for Genetic Counseling, Cheers Call Management & Campaigns, EpicCare Link Portal, Nebula Cloud Platform, Base Payer Platform Network for Providers, and Gallery DMS.


About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

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Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ

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