Job Description:The
Senior Manager, RCM Practice Services is responsible for maintaining key relationships with practice executives, managing RCM performance for assigned practice locations, and developing performance initiatives for practice-based revenue cycle management (RCM) teams, third-party RCM vendors and internal One Oncology teams. This position will drive RCM projects, utilize analytics to guide workflow optimization, and assist in managing workflows for corporate in-house RCM teams.
Responsibilities- Develop and maintain collaborative relationships with practice executives and key physician leadership at each practice you support
- Analyze data trends and performance metrics related to the Revenue Cycle and be able to communicate performance status to an executive audience
- Prepare analysis and insights for practice and executive-level RCM leadership on practice performance during Monthly Operations Reviews
- Implement new workflows, policies, and procedures using OneOncology best practices to bring standardization across all practices on the RCM platform
- Provide ad hoc analytics and reporting to drive awareness on performance gaps
- Develop and successfully execute action plans to resolve performance issues and/or RCM process inefficiencies
- Assist with occasional system maintenance and management of centralized data components for each practice
- Collaborate with the COE Team to develop best practices and their supporting documentation, including: process maps, QRG's, and training materials
- Perform effectively in a matrix environment where multiple and competing customer demands are likely.
- Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer.
Qualifications- 5+ years in relevant healthcare and RCM leadership experience
- Bachelor's degree or equivalent experience required
- Coding certification preferred
- Oncology experience a plus
- Significant travel
- Strong verbal and written communication skills required
- Must be detail oriented and organized
- Strong Microsoft suite skills required including Excel and PowerPoint
- Flatiron OncoEMR proficiency desired but not required
- G4 Centricity proficiency desired but not required
- Knowledge of practice management software preferred
- High integrity, including maintenance of confidential information
- Based on business need, the ability to work a flexible schedule, including some evenings and weekends.
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