The Manager, Operations Enablement & Delivery is responsible for operational execution, enablement, and service delivery oversight for Resident Billing Services. This role ensures consistent issue resolution, escalation management, workforce alignment, and quality outcomes through close partnership with global delivery teams.

• Oversee day-to-day service delivery for Property Account Managers Partner with global managers and team leads to manage work queues, priorities, and execution
• Own escalations related to billing inquiries, issue resolution, and account issues Lead training, onboarding, and ongoing enablement for internal processes and tools Monitor trends, quality issues, and repeat defects, drive corrective and preventive actions Support workforce planning and capacity management across global teams
• Ensure adherence to operational policies, SLAs, and quality standards Provide performance insights and operational updates to senior leadership

• Bachelor27s Degree preferred or equivalent operational experience
• 52D8+ years of experience in resident billing, property accounting, or related services
• 22D4+ years of people leadership or operational oversight experience
• Strong understanding of resident billing services and Experience supporting global delivery teams and managing escalations

KNOWLEDGE/SKILLS/ABILITIES

• Exercises operational decision-making authority related to service execution, escalation handling, and enablement.
• Decisions impact billing accuracy, customer experience, and operational stability.
• Experience supporting or contributing to automation initiatives that reduce manual effort, improve accuracy, or accelerate resolution of recurring operational issues
• Strong understanding of how AI can be responsibly applied within operational workflows to enhance quality, scalability, and client experience
• Demonstrated knowledge of utility management and expense workflows, including invoice processing, bill validation, payment execution, and account reconciliation within property or multifamily environments
• Experience navigating utilityrelated exceptions such as missing bills, late postings, funding discrepancies, and escalations, with a focus on rootcause resolution
• Ability to translate operational or billing data into actionable insights using AIenabled analysis, trend identification, and summarization too

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.