Amazon

Sr Manager, Program Management , Relay Trust

Amazon$151K — $204K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of team management experience
  • Bachelor's degree in supply chain, business, engineering, finance or a related field
  • Experience managing, analyzing, and presenting results to senior leadership
  • Proven ownership of program strategy and end-to-end delivery
  • 10+ years in program management, risk management, audit, or compliance, with external stakeholder engagement

Responsibilities

  • Lead a team of 10+ Risk Analysts to combat transportation-related fraud globally
  • Collaborate with stakeholders to create a unified roadmap for shared goals
  • Drive process improvements, automation, and implement control projects
  • Standardize and document processes, risks, and controls with clear accountability
  • Build continuous monitoring programs to ensure compliance with program policies
  • Integrate new technologies across product teams to enhance program areas

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Generous paid time off and parental leave
  • Mental health support and employee assistance programs
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
In this role as Sr. Manager, Program Manager, you will lead a team responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk models. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.

Key job responsibilities
• Lead a team of 60+ Risk Analysts responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide.
• Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals.
• Support process improvement, automation, and control implementation projects.
• Drive the standardization and documentation of processes, risks, and controls and work with owners to assign accountability.
• Build continuous monitoring programs focusing on carrier partner's compliance to program policies and other risk areas.
• Partner across product teams to apply new technologies to your program area.

BASIC QUALIFICATIONS

- 7+ years of team management experience

- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

- Experience managing, analyzing and communicating results to senior leadership

- Experience owning program strategy and end to end delivery

- 10+ years of program management, risk management, audit, legal, compliance or related field work including engaging with external stakeholders experience

PREFERRED QUALIFICATIONS

- Experience implementing repeatable processes and driving automation or standardization

- MBA

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 151,400.00 - 204,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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