Shift: 1st shift
City: Solon
Swagelok, Northeast Ohio, USA
Position Summary: The senior global account program manager serves as a visionary leader, responsible for shaping and executing the strategic direction of the global account management function. This role elevates the company's market position by cultivating transformative partnerships with high-value global clients and orchestrating cross-functional teams to deliver exceptional results. The senior global strategies program manager sets the standard for account excellence, mentoring senior team members, and directly influencing the long-term success and growth of Swagelok's international business portfolio.
Essential Duties & Responsibilities: Strategic Customer Leadership & Relationship Governance- Act as the executive sponsor and ultimate point of accountability for the company's most significant global accounts, providing strategic direction and oversight to all account-related activities.
- Champion the development and communication of compelling, enterprise-level value propositions tailored to each global client, guiding the creation of robust, forward-thinking account plans.
- Proactively develop multi-tiered relationships with client leadership teams, including C-suite executives, to foster enduring alliances and maximize joint business opportunities.
- Anticipate and interpret evolving client business strategies, investments, and KPIs, advising both clients and internal stakeholders on innovative partnership models and growth initiatives.
- Regularly brief senior management and the executive leadership team on account health, emerging risks, opportunities, and key milestones, presenting strategic recommendations for advancement.
Enterprise Account Planning & Market Alignment- Lead the design and implementation of global account strategies that align with Swagelok's overarching market vision, customer objectives, and corporate imperatives.
- Oversee the integration and synchronization of regional and local account plans, ensuring cohesive execution and alignment of deliverables across all geographies.
- Inspire and coordinate cross-functional teams-including Sales & Service Centers (SSCs), engineering, product management, and executive sponsors-to deliver on both tactical and transformative account goals.
- Direct the identification, planning, and facilitation of high-level executive engagements, steering strategic dialogue and driving consensus on joint priorities.
Growth Acceleration & Opportunity Sponsorship- Set ambitious growth targets for assigned global accounts, identifying and sponsoring key business development initiatives that advance Swagelok's value and market share.
- Guide the creation of persuasive business cases and proposals, ensuring alignment with customer imperatives and Swagelok's innovation agenda.
- Monitor market trends, customer investment cycles, and emerging opportunities, steering the organization's pursuit of new business within global accounts.
Global Collaboration, Influence & Network Stewardship- Establish and lead regular global forums with distributor and SSC partners, setting vision, sharing critical insights, and driving swift execution of high-impact initiatives.
- Foster a culture of collaboration and transparency across organizational boundaries, ensuring the effective flow of information, escalation of issues, and alignment on shared outcomes.
- Design and implement structured engagement frameworks for customer and internal meetings, ensuring involvement of appropriate stakeholders and clarity of objectives at all organizational levels.
Corporate Alignment, Reporting & Talent Leadership- Own and oversee the global account review process, shaping content, facilitating executive discussions, and ensuring progress against strategic goals.
- Drive enterprise-wide alignment by leading cross-functional strategic initiatives in support of customer requirements and company vision.
- Coach, mentor, and develop senior account managers and account teams, instilling best practices, fostering professional growth, and building organizational capability.
- Provide regular executive reporting, including rotational updates for the Swagelok Operating Environment (SOE), and contribute thought leadership to continuous improvement efforts.
- Lead or participate in additional high-impact assignments and strategic projects as required by executive leadership.
Education and/or Work Experience Requirements: Required: Education/Experience:
- Bachelor's degree in a related field.
- 10 or more years' work experience
- 4+ years of leading complex corporate programs spanning multiple groups within the enterprise
Skills/Knowledge:
- Has expert knowledge and insight of theories, methodologies, practices, and procedures related to project and risk management
- Fully capable of understanding and analyzing data trends
- Expert awareness of industries served and product applications
- Has developed breadth of knowledge about the enterprise's business processes
- Fully capable of performing effectively with limited supervision
- Full understanding of the dynamic business environment in which decisions are made
- Excellent presentation, written, and communication skills
Critical Competencies: - Initiative
- Problem Solving/Analytical Ability
- Resourceful
- Creative mind-set
- Teamwork & collaboration
- Adaptability
- Organizational Awareness
- Inspirational Leadership
- Change Management
Working Conditions and/or Physical Requirements : - Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
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