Amazon

Sr Manager, Professional Services Cloud Architecture, AWS Professional Services

Amazon • $201K — $272K *
Arlington, VA 22204In-Person
Technical Services
8 - 10 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 10+ years in IT and/or Management Consulting or 5+ years in people leadership
  • Bachelor's degree in Computer Science, Math, or similar field
  • Proven experience in managing teams across regions
  • Ability to influence C-level executives
  • Background in leading complex, multi-year cross-functional initiatives
  • Experience with budget management or P&L analysis
  • 5+ years of cloud computing experience, including cloud architecture

Responsibilities

  • Lead and manage the NAMER PCA organization and PCA Managers
  • Define and implement regional pre-sales strategy aligned with ProServe's objectives
  • Collaborate with area leaders and sales teams to ensure effective resource coverage
  • Oversee organizational design and capacity planning for the team
  • Act as a ProServe executive sponsor for customer engagements
  • Develop PCA Managers and team members while promoting technical excellence
  • Drive regional performance metrics such as bookings, margin, and customer satisfaction

Benefits

  • Comprehensive health insurance including medical, dental, and vision
  • 401(k) matching contributions
  • Paid time off and parental leave options
  • Employee Assistance Program and mental health support services
  • Flexible Spending Accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
The Senior Manager, Professional Services (ProServe) Cloud Architects (PCAM) - NAMER leads all ProServe Cloud Architects (PCAs) and PCA Managers across North America. Reporting to the NAMER ProServe Leader, this role drives pre-sales technical excellence, people leadership, and regional business performance aligned to ProServe's 3-Year Plan (3YP).

This leader serves as a strategic advisor to customers, partners, and internal AWS stakeholders - engaging C-level executives, collaborating with ProServe Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers' cloud journeys.

Key job responsibilities

Regional Leadership & Strategy

- Lead the NAMER PCA organization, including direct management of PCA Managers and oversight of all PCAs

- Define and execute regional pre-sales strategy aligned to ProServe 3YP

- Partner with NAMER ProServe Area Leaders, AGS Sales, and Technical Sales leadership to ensure optimal coverage

- Drive organizational design, resource allocation, and capacity planning

- Serve as a ProServe executive sponsor with customers

People Leadership & Talent Development

- Build and develop PCA Managers and PCAs, fostering technical excellence and customer obsession

- Lead performance management, career development, and goal setting

- Drive hiring, onboarding, and retention to build high-performing teams

- Identify and develop future leaders; ensure team certification compliance

Business Performance

- Own regional Billable Bookings performance through team enablement and strategic opportunity support

- Drive Engagement Margin (As Sold vs. As Delivered) optimization through quality solution design

- Monitor deal velocity, reduce concessions, and identify cross-sell/upsell opportunities

- Champion AI adoption with customers and builders

Customer & Stakeholder Engagement

- Serve as executive escalation point for complex technical and strategic customer situations

- Build C-level relationships and drive business outcomes

- Champion customer satisfaction (CSAT) improvements across all engagements

Operational Excellence

- Establish and track regional KPIs: bookings, margin, CSAT, team development, and operational metrics

- Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness

- Foster knowledge sharing, reusable artifact creation, and best practice adoption

BASIC QUALIFICATIONS

- 10+ years of IT and/or Management Consulting, or 5+ years of people leadership experience

- Bachelor's degree in Computer Science, Math, or a related field

- Experience managing people including development, hiring, performance management, and leading teams dispersed across various regions

- Experience engaging with and influencing C-level executives

- Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology

PREFERRED QUALIFICATIONS

- Experience with communication, presentation, and negotiation

- Experience using data analysis to drive business decisions

- Experience managing a budget or P&L

- 5+ years of cloud computing experience

- Experience building and operating a cloud-based architecture

- Experience leading complex programs with significant change impact across organizational boundaries

- AWS Professional level certification, or 3+ years of cloud architecture and solution implementation experience

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 231,200.00 - 312,800.00 USD annually

USA, GA, Atlanta - 201,000.00 - 272,000.00 USD annually

USA, IL, Chicago - 201,000.00 - 272,000.00 USD annually

USA, NY, New York - 221,100.00 - 299,200.00 USD annually

USA, TX, Austin - 201,000.00 - 272,000.00 USD annually

USA, TX, Dallas - 201,000.00 - 272,000.00 USD annually

USA, VA, Arlington - 201,000.00 - 272,000.00 USD annually

USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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