DescriptionSENIOR MANAGER, PROFESSIONAL SERVICES - CUSTOM DEVELOPMENT & AI US REMOTE Our Global Technology Solutions team is looking for a
Senior Manager, Professional Services - Custom Development & AI who will lead two high-impact practices within Egnyte's Professional Services organization. As a player-coach you would be responsible for building and leading a team of technical consultants and AI specialists who design and deliver custom solutions that accelerate customer onboarding, deepen platform adoption, and unlock the full power of Egnyte's APIs and AI capabilities.
On the Custom Development side, the team builds integrations, automation scripts, and front-end solutions leveraging Egnyte's APIs, Python, React, and third-party platforms. On the AI side, the team helps customers harness agentic AI, MCP integrations, and custom prompt engineering to transform their workflows. The ideal candidate is a hands-on technical leader who can deliver alongside the team while driving strategic direction, customer relationships, and be able to lead the team in a fast-evolving platform landscape.
WHAT YOU'LL DO: - Lead, mentor, and grow a team of custom development and AI consultants, acting as a player-coach who contributes directly to key projects.
- Own the delivery, and quality of the Custom Development and AI technical practices, overseeing bespoke integrations, scripting, and solutions built on Egnyte's APIs, Python, and React. In addition, guiding customers on MCP server integrations, agentic AI architecture, and custom prompt design to maximize business value from Egnyte's AI capabilities.
- Engage directly with customers during pre-sales architecture reviews and throughout the engagement lifecycle to understand requirements and shape solution designs.
- Stay current with the rapidly evolving AI landscape that includes foundation models, agentic frameworks, and emerging MCP standards. Translate that knowledge into actionable guidance for customers and for the team.
- Collaborate with Egnyte Sales, Product, and Customer Success teams to identify expansion opportunities, provide technical expertise, and ensure customer value realization.
- Establish and document best practices, delivery frameworks, and reusable solution patterns for both the Custom Development and AI Technical practices.
- Assess and advise customers on architecture patterns that best complement Egnyte's platform.
- Track team performance, manage resource planning, and ensure projects are delivered on time and to a high standard of quality.
YOUR QUALIFICATIONS: - 10+ years of overall experience, with at least 5 years in a customer-facing Technology Consulting or Professional Services role.
- 3+ years of hands-on experience with state-of-the-art AI technologies, including large language models, agentic AI frameworks, and prompt engineering methodologies.
- Demonstrated expertise with MCP (Model Context Protocol) integrations and agentic AI architectures; ability to advise customers and build working solutions in this space.
- Proficiency in Python and React for building custom integrations, automation scripts, and lightweight front-end solutions leveraging REST APIs.
- Experience with cloud platforms (AWS, Azure, or Google Cloud) and modern SaaS integration patterns; cloud certifications are a plus.
- Proven people management experience, with the ability to hire, develop, and retain a high-performing technical team while staying hands-on as a practitioner.
- Strong understanding of data privacy, security, and governance considerations as they apply to AI and custom development solutions in enterprise environments.
- Demonstrated experience engaging large enterprise customers as well as mid-market and SMB accounts; industry experience in AEC, Life Sciences/Biotech, or FinTech is a plus.
- Excellent communicator with the ability to translate complex technical concepts for business stakeholders and to build trust with senior customer decision-makers.
- Record of consistently meeting delivery objectives and expanding customer relationships at high-growth technology companies.
- Bachelor's degree in Computer Science, Engineering, or a related field.
COMPENSATION: Our compensation reflects the cost of labor across multiple U.S. geographic locations and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $150k to $175k annually. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.
BENEFITS:- Competitive salaries and comprehensive benefits
- Company equity depending on role and level
- Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance.
- Paid holidays and sick time
- 401(k) with company match
- Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
- Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
- Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
- Gym, cell phone, and internet reimbursement
- Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
- Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
- Your own Egnyte account with lifetime access
- HealthJoy - a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
- One Medical virtual care, providing you with healthcare access across the country
