H1

Sr. Manager, Product Operations

H1$135K — $155K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in product operations, technical program management, or delivery management in a fast-scaling B2B SaaS or data company.
  • Demonstrated ability to configure and adopt Jira workflows, boards, and dependency tracking across organizations.
  • Proven experience in guiding engineering and product teams to adopt scrum methodologies, influencing without direct authority.
  • Hands-on experience coordinating cross-team initiatives through practices like running Scrum of Scrums.
  • Strong familiarity with sprint plans, PRDs, and other key delivery artifacts and their application timelines.

Responsibilities

  • Run weekly Scrum of Scrums to address cross-team blockers and ensure timely updates.
  • Embed within product and engineering teams to facilitate priority shipping without heavy oversight.
  • Surface undocumented dependencies through active communication and transform them into reliable artifacts.
  • Provide project management coverage on engineering tracks lacking dedicated PMs, helping in prioritization without overstepping product roles.
  • Configure, maintain, and advocate for Jira adoption, ensuring it meets the needs of all PDE teams.
  • Establish and iterate on crucial delivery documents and review processes before development stages.
  • Coach teams on scrum practices and foster accountability towards delivery deadlines.

Benefits

  • Full suite of health insurance options and generous paid time off.
  • Pre-planned company-wide wellness holidays.
  • Retirement plan options.
  • Health and charitable donation stipends.
  • Impactful Business Resource Groups for diverse voices and initiatives.
  • Flexible work hours with the possibility of remote work.
  • Opportunity to collaborate with leading biotech and life sciences companies.
Full Job Description
H1's Product, Data, and Engineering (PDE) organization builds and ships products spanning medical/clinical intelligence, digital health, health plans, and data infrastructure. As PDE has scaled rapidly, so has the operational surface area: quarterly planning, delivery tracking, cross-team coordination, and getting the right work sequenced and shipped on time. This role will own the execution layer - building the processes, cadences, and tooling infrastructure that help our teams ship more, ship on time, and stay aligned across H1.

WHAT YOU'LL DO AT H1

You will be embedded in the day-to-day work of our engineering and product teams, surfacing dependencies, unblocking delivery, and making sure our top priorities actually ship. This is not a program management role from a distance - you will join standups, sit in sprint planning, chase down what isn't written anywhere, and be the person who keeps P0s on track.

You will:
- Run the weekly Scrum of Scrums (SoS), ensuring updates are in and cross-team blockers are surfaced and resolved
- Be embedded day-to-day on top quarterly P0 initiatives: joining standups and sprint planning, tracking dependencies, and driving delivery without close oversight
- Surface and document dependencies that aren't in Jira - the work that lives in people's heads, Slack threads, and verbal agreements - and push it into a living, trusted artifact
- Provide delivery coverage on engineering tracks that are PM-light (including health plans, Provider Universe, and StudyHub engineering), facilitating prioritization and sequencing without overstepping into product decisions
- Establish a shared sprint cadence across PDE teams so work is sequenced, visible, and predictable org-wide
- Configure and own Jira from the ground up: workflows, board structure, intake templates, custom fields, and reporting views - and drive consistent adoption across all PDE tracks
- Establish and iterate on delivery artifacts: PRDs, data docs, technical understanding docs, and review gates before work moves into development or release
- Coach PDE teams on scrum best practices - sprint planning, backlog refinement, retrospectives - and hold teams accountable to delivery dates with influence, not mandate
- Relay roadmap changes or release date shifts to Marketing, keep quarterly project briefs updated, and help coordinate Product & Tech Demo sessions

ABOUT YOU

You are an executor who gets into the weeds. You have built scrum from scratch at a fast-moving company, gotten skeptical engineers and PMs onto a delivery cadence, and know how to surface the dependencies no one has written down. You don't wait for things to be in Jira - you go find them. You hold people accountable without being anyone's boss, and you know when to push, when to absorb, and when to escalate.

REQUIREMENTS

- 6+ years of experience in product operations, technical program management, or delivery management at a fast-scaling B2B SaaS or data company
- Demonstrated track record configuring Jira from scratch and driving org-wide adoption - boards, workflows, custom fields, intake templates, dependency tracking
- Proven success getting engineering and product teams onto a scrum cadence, including coaching, influencing, and holding teams accountable without direct authority
- Experience running Scrum of Scrums or equivalent cross-team delivery coordination
- Hands-on project management on complex, multi-team initiatives: dependency mapping, risk surfacing, stakeholder communication
- Experience providing delivery coverage on engineering tracks without dedicated PM support - facilitating backlog prioritization and sequencing decisions
- Strong command of delivery artifacts: sprint plans, PRDs, technical review gates, and when each is needed
- Experience working across Product, Engineering, and Data teams in a cross-functional environment

COMPENSATION

This rolepays $135,000 to $155,000 per year, based on experience, in addition to equity.

Anticipated role close date: 09/16/2026

H1 OFFERS

- Full suite of health insurance options, in addition to generous paid time off

- Pre-planned company-wide wellness holidays

- Retirement options

- Health & charitable donation stipends

- Impactful Business Resource Groups

- Flexible work hours & the opportunity to work from anywhere

- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

About H1

H1 Inc. is an American healthcare data technology company headquartered in New York City that provides services globally. The company's database is used by healthcare and pharmaceutical companies and related organizations to identify healthcare professionals to partner with on research in order to accelerate development of drugs and other treatments. The company has over 400 employees worldwide and about 100 clients including pharmaceutical companies Novartis and AstraZeneca as of November 2021.
Learn more about H1

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