Amazon

Sr. Manager PM-T, Outbound Communications

Amazon$197K — $267K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • Minimum of 8 years in product management or technology
  • Experience in product marketing or business development preferred
  • Familiarity with AI/ML solutions and applications
  • Experience in using generative AI tools for workflow enhancement

Responsibilities

  • Lead product roadmap development for Outbound Communications platform
  • Manage and mentor a team of Product Managers
  • Collaborate with engineering on technical requirements and implementation
  • Work with data science for AI-driven message personalization
  • Coordinate with cross-functional teams for successful product delivery
  • Track and analyze performance metrics for continuous improvement
  • Represent the team in senior leadership discussions

Benefits

  • Comprehensive health insurance options including medical, dental, and vision
  • 401(k) matching program
  • Generous paid time off and parental leave
  • Adoption and surrogacy reimbursement
  • Access to mental health support and employee assistance programs
Full Job Description
We are seeking a highly skilled and experienced Senior Manager to join our Outbound Communications team at Amazon. In this role, you will lead a team of Product Managers to drive the vision, strategy, and execution of our next-generation outbound messaging platform. You will be responsible for developing innovative solutions that enhance our ability to deliver personalized, timely, and relevant communications to millions of Amazon customers worldwide across multiple channels including email, push notifications, SMS, and emerging technologies.

Key job responsibilities

- Lead the development and execution of the product roadmap for Amazon's Outbound Communications platform, aligning with business goals and customer needs.

- Manage a team of Product Managers, providing mentorship, guidance, and career development.

- Collaborate with engineering teams to define technical requirements, architecture, and implementation strategies for new features and capabilities.

- Partner with data science teams to leverage AI/ML technologies for improving message personalization, timing, and relevance.

- Work cross-functionally with marketing, design, legal, and business teams to ensure alignment and successful product delivery.

- Develop and track key performance metrics to measure the success of outbound communication initiatives and drive continuous improvement.

- Stay current with industry trends and emerging technologies in digital communications and customer engagement.

- Represent the Outbound Communications team in senior leadership meetings and drive strategic decisions.

A day in the life

If you're passionate about revolutionizing how businesses communicate with customers and want to lead a team at the forefront of innovation in outbound communications, we'd love to hear from you!

BASIC QUALIFICATIONS

- Bachelor's degree

- 8+ years of product or program management, product marketing, business development or technology experience

PREFERRED QUALIFICATIONS

- Experience selling AI/ML solutions

- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.

- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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