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The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time
Sr. Manager, Patient Access.Core Job Summary: The Sr. Manager, Patient Access provides operational and financial leadership, strategy development, and accountability for the clinical access front end revenue cycle functions for multiple hospital and provider based clinics.
Core Responsibilities:- Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
- Ensures adequate staffing is maintained on a 24-hour basis.
- Plans, organizes, and controls daily patient access operations to ensure department goals are met to include the timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.
- Implements key business initiatives seamlessly across all critical areas and meets or exceeds established Key Performance Indicators (KPI's) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.)
- Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization's mission.
- Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.
- Develops, reviews and updates departmental policies and procedures.
- Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.
- Develops and implements the department's annual budget.
- Identifies opportunities and makes recommendations for cost reduction.
- Maintains current knowledge of rules and regulations and educates staff on any variations.
- Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
- Ensures employees are trained on controls within the function and on University policy and procedures.
Department Specific Functions- Facilitation of leadership strategic planning activities, including development and maintenance of Onsite Patient Access unit strategy articulation and implementation of a framework for leadership decision-making and monitoring processes to ensure delivery against business objectives.
- Responsible for achievement of business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations.
- Reviews WQ's on a daily basis to ensure that accounts are worked within 72 hours and registration claim edits are kept at a minimum.
- Oversees, evaluates and monitors on-the-job performance of staff and collaborates with the Patient Access Training Manager to identify opportunities for improvement and develop training to maintain a high level of performance while fostering an environment of continuous improvement.
- Attends standing meetings, provides status reports, and works collaboratively with the clinical department management team, faculty, and senior leadership to optimize operations and identify and resolve customer service issues as they relate to the front -end operations.
- Serves as subject matter expert and stays current on all systems utilized and verification/authorization guidelines, including UChart Cadence, Prelude, OpTIme, Radiance, Real Time Eligibility, UHealth Contract Summary, Payer Websites, Experian PRP and NICE System.
- Works with Leadership on strategy plan for growth and expansion opportunities that will drive business results including increase in revenues and meeting market needs for patient demands.
- Oversee the remotely patient access functions of Pre-registration Services, Arrival line and Coordination of Care
- Monitored and remote functions Dashboard to ensure that service levels are maintain.
- Implements an effective, timely and ongoing communication strategy to ensure relevant patient access information, strategies and goals are delivered to internal and external stakeholders.
- High level of critical thinking and analytical skills required to evaluate systems' requirement and to develop methodologies and/or make recommendations to existing systems to maximize efficiency and performance.
- Skilled in examining and reengineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
- Performs other duties as assigned
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Core Qualifications: Bachelor's degree in relevant field required
Minimum 5 years of relevant experience required
Knowledge, Skills and Attitudes:- Knowledge of business and management principles
- Ability to direct, manage, implement, and evaluate department operations.
- Ability to establish department goals and objectives that support the strategic plan.
- Ability to effectively plan, delegate and/or supervise the work of others.
- Ability to lead, motivate, develop and train others.
Any relevant education, certifications and/or work experience may be considered.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Job Status:Full time
Employee Type:Staff
