Job Summary

Job Description

Core Responsibilities

• Lead cross-functional initiatives to streamline P2P processes, reduce cycle times, and improve service delivery. 

• Conduct process mapping, root cause analysis, and benchmarking to identify inefficiencies and implement best practices. 

• Collaborate with IT to deploy new system deployments, automation tools, ERP enhancements, and digital workflows (e.g., Oracle, Zendesk, Supplier Network, etc). 

• Monitor and analyze key performance indicators (KPIs) such as invoice processing time, payment accuracy, and supplier satisfaction. 

• Act as a subject matter expert (SME) for P2P policies, compliance, and system capabilities. 

• Create AI roadmap for the P2P COE.  

• Drive vendor enablement strategies, OBN adoption and optimize supplier portal functionality to improve self-service and engagement. 

• Support change management efforts including training, communications, and stakeholder alignment. 

• Stay current on industry trends, technologies, and regulatory changes to inform continuous improvement. 

• Prepare executive-level reporting and dashboards to track progress and highlight opportunities. 

• Process Thinking: Ability to design and optimize end-to-end workflows. 

• Customer Focus: Committed to improving internal and external stakeholder experiences. 

• Collaboration: Skilled at working across departments and building consensus. 

• Innovation: Champions new technologies and continuous improvement. 

• Execution: Delivers results through structured planning and follow-through 

• Consistent exercise of independent judgment and discretion in matters of significance. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 

• Other duties and responsibilities as assigned. 

Preferences

• Bachelor’s degree in Finance, Supply Chain, Business Administration, or related field. 
• 5+ years of experience in P2P, procurement operations, accounts payable, or finance operations. 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience