Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.
What you will be doing- Establishes and oversees enterprise-wide adherence to the Issue Management and Event Management Policy and Standard, including the front-line-unit implementation of the program requirements, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
- Independently and proactively assesses risks to the Issue Management and Event Management program, and contributes to driving actions to address the root causes that persistently lead to operational risk events by challenging both historical and proposed practices
- Contributes to the development and execution of the 2nd Line of Defense coverage strategy over the Issue Management and Event Management Program, with an aim of independently assessing the Program's adherence to Policy/Standard requirements
- Obtains evidence supporting the independent assessment of the effectiveness of the Program in achieving its objectives, and communicates observations to the Program Owner for remediation, and contributes to the enhancements of any required 2nd Line of Defense Policy/Standard enhancements
- Serves as a subject matter expert for Issue and Event Management
- Contributes to the integration of oversight of the Issue Management Program with the Lessons Learned Program and other event-response Programs
- Collaborates to resolve any issues which fall within the team's scope
- Escalates any material concerns to leadership
- Develops and maintains relationships with senior stakeholders across all Lines of Defense, in pursuit of advancing the clarity and effectiveness of the Issue Management Program, and of Operational Risk Management's independent assessment of the effectiveness of this Program
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we need from you- An understanding of the Issue Management Lifecycle, and its relationship with the Risk Management Lifecycle
- Proven track record of successfully performing reviews (audits, 2nd Line of Defense reviews, special projects), providing insights as to root causes of observed patterns, and of communicating these insights to leadership
- Interpreting (and ideally drafting edits to) Policies and Standards in pursuit of clarity and simplification
- Outstanding communication and influencing skills through all levels of the organization
- Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships
- Ability to effectively communicate complex topics to a broad audience
- Detailed oriented with analytical skills, as the role requires you to be able to present, so use of Microsoft Office Tools is a must
- Bachelor's/University degree
Qualifications:
- 6-10 years of experience
- Previous experience supporting risk management, compliance, governance, or controls related roles.
- Demonstrated track record of effectively assessing and managing competing priorities.
- Deep understanding of operational risk concepts, methodologies, and tools.
- Familiarity with regulatory requirements related to operational risk management.
- Exposure to enterprise risk management frameworks and knowledge of risk reporting tools and techniques.
- Understanding of different risk types, e.g. credit, market, liquidity.
- Experience working in a regulated industry (e.g., banking, finance, insurance, healthcare).
- Ability to interact effectively at all levels, develop strong partnerships across the organization, and present complex information clearly to senior management and stakeholders.
- Strong influencer with a focus on building relationships with the 1st line, while remaining independent and retaining the ability to challenge effectively.
- Comfortable in dynamic environments, capable of adapting to change while maintaining focus on risk management objectives.
- Strong stakeholder management skills, with the ability to understand drivers and overcome barriers.
- High level of integrity and professionalism, with the ability to handle sensitive and confidential information appropriately.
- Analytical, with the ability to comprehend complexity and engage strategically, analyzing and interpreting large volumes of data.
Education:
Bachelor's/University degree, Master's degree preferred
Job Family Group: Risk Management
Job Family:Operational Risk
Time Type:Full time
Primary Location:Getzville New York United States
Primary Location Full Time Salary Range:$92,000.00 - $138,000.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Sep 01, 2026
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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