American Airlines

Sr Manager, Operational Excellence Training

American Airlines • $80K — $120K *
Dallas, TX 75217In-Person
Education, Government & Non-Profit
5 - 7 years of experience
More than 3 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree or Master's degree in business management, organizational leadership, instructional design, or equivalent.
  • 7+ years of training development or relevant experience.
  • Demonstrated experience in leadership roles and developing team members.
  • Extensive experience managing and implementing large, complex projects.
  • 5+ years of managerial experience in Learning and Development or related role (preferred).

Responsibilities

  • Establish tailored leadership training programs for frontline leaders.
  • Lead and develop a team of instructors delivering training programs.
  • Engage with stakeholders to identify and address training needs.
  • Foster a culture of continuous improvement among frontline leaders.
  • Ensure effective facilitation of training in classroom and virtual environments.

Benefits

  • Travel perks including access to over 365 destinations worldwide.
  • Health benefits available from day one, including several options for medical care.
  • Wellness programs designed to support overall well-being.
  • 401(k) program with employer contributions after one year (dependent on workgroup).
  • Additional benefits like employee assistance, pet insurance, and discounts on various services.
Full Job Description
Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Dallas - TX
Requisition ID: 80234

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • Establish tailored leadership training programs to develop and equip our frontline leaders across
    Airports, Cargo, and Contact Centers to drive operational excellence, customer service, and efficiency
  • Lead and develop a team of instructors to effectively deliver a wide portfolio of training programs to frontline leaders and team members
  • The role is a part of the Airport Performance and Readiness team within our Airports group.


What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Engage with Airport VPs and other stakeholders to identify the most critical training needs for new and existing
    frontline leaders, and develop a comprehensive strategy to meet those needs on an ongoing basis Collaborate with Enterprise Learning team and People Business Partners to leverage and build on existing leadership development resources, and apply to role specific needs for leaders of various frontline workgroups
  • Equip leaders to understand the strategic direction, and lead change initiatives, as we evolve the roles of frontline team members through enhanced technologies and more efficient processes
  • Foster a culture of continuous improvement and best practice amongst frontline leaders across the system, and establish forums and strategies to achieve this objective
  • Provide development and support to training instructors to maintain a high quality product as our training programs expand and evolve, equipping them to champion new processes and technologies
  • Ensure effective facilitation of training curricula in classroom and virtual environments, including a quality control program to achieve consistency and continuous improvement


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree I Master's degree in business management, organizational leadership, instructional design, learning and developement, or equivalent training/experience
  • 7+ years of training development or relevant experience
  • Experience in leadership roles, developing team members and overseeing cross-functional teams Extensive experience managing and implementing large, complex projects

Preferred Qualifications- Education & Prior Job Experience
  • 5+ years of managerial experience in a Learning and Development, Technical Training, program management or operations role implementing training programs
  • Led proven successful training programs that improved employee performance and had a positive impact on the business's overall performance and effectiveness

Skills, Licenses & Certifications
  • Employs a variety of teaching strategies conducive to motivating learning, including examples, practice, and interactivity
  • Strong interpersonal skills; highly approachable and professional at all times
  • Action-oriented, results-driven, future-focused leader with a natural aptitude for seeking opportunities that transform existing business models
  • Proven ability to collaborate and develop strong, productive relationships at all levels, both internally and externally


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Cities: Dallas - TX
Requisition ID: 80234

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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