Job Summary

We are seeking a strategic Senior Manager, Localization and Content to lead and scale iHerb's global localization function across a rapidly expanding footprint of 36+ languages. The ideal candidate will ensure that localized experiences are not only linguistically accurate and culturally relevant, but also aligned with applicable regulatory standards across all markets, and bring a strong understanding of content and campaign operations to drive efficiency and execution excellence. This role will be responsible for overseeing translation operations, ensuring high translation quality, managing end-to-end localized user journeys. The ideal candidate brings a strong blend of operational excellence, linguistic expertise, and cross-functional leadership.

Key Responsibilities

Localization Strategy & Operations

• Stay current with emerging translation technologies (e.g., AI/MT, LLM-powered workflows) and evaluate their application to improve speed, quality, and cost efficiency.
• Design and implement optimal localization frameworks, guidelines, and workflows to drive operational excellence and scalability.
• Drive scalability and efficiency across localization operations through automation and best practices.
• Apply best practices from content and campaign operations to improve planning, throughput, and execution efficiency.

• Manage the localization budget, including forecasting, planning, and ongoing cost optimization.
• Track and report on spend across languages, vendors, and content types, ensuring alignment with business priorities.
• Identify and implement cost-efficiency opportunities through technology workflow improvements, and vendor strategy.
• Establish clear ROI frameworks for localization investments and drive accountability against financial targets.
• Ensure all site content complies with global, regional, and country-specific regulations and standards across markets.
• Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates.

Vendor Management

• Manage and scale relationships with external localization vendors, including LSPs and contractors.
• Establish vendor performance metrics (e.g., quality, turnaround time, cost efficiency) and conduct regular business reviews.
• Drive vendor optimization strategies, including consolidation, onboarding, and continuous improvement initiatives.

End-to-End User Journey Localization

• Report relevant localized experiences across the full customer journey including ownership of CMS-driven localization workflows.
• Partner with Product, Marketing, and Regional teams to embed localization early in the development lifecycle and ensure efficient CMS content workflows for localization.
• Identify and resolve localization gaps impacting user experience or conversion.

Knowledge, Skills & Abilities
Required

• Proven experience leading multiple operational teams in a fast-paced, rapidly evolving cross-functional initiatives from planning through execution.
• Deep understanding of content lifecycle management, including planning, production, QA, publishing, and performance tracking.
• Strong understanding of translation quality frameworks, tools, CMS platforms, and vendor ecosystems.
• Data-driven mindset with ability to define success metrics, analyze performance, and optimize outcomes.
• Proven ability to build scalable processes, playbooks, and operational frameworks that can be applied across different functions.
• Strong stakeholder management skills, with the ability to align diverse teams around shared goals and timelines.

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:
Generally requires 10+ years of experience in localization, translation, or content operations with at least 3 years in a leadership role.

Education Requirements:
Bachelor's degree in business, technology, or a related field or equivalent experience.

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Compensation:
The expected salary range for this role is $150,000 - $165,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

Staffing Agency Submission NoticeiHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [redacted]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.