We are currently looking for a Full Time Sr. Manager, IT Shared Services to join our IT Shared Services Section team located at the Abbott Miller Bldg working 8:00AM-5:00PM - Mo Tu We Th Fr.

Summary:
The Enterprise Systems team is responsible for providing the server and storage infrastructure along with service delivery for all the services offered and maintained by the Chickasaw Nation. This position oversees and manages the Enterprise Systems Operations team. This role must ensure a culture built around ITSM/ITIL governance and operational maturity. Provide support & oversight to staff for work quality, escalation and knowledge management. Is expected to develop and manage SLA & OLA for the department and ensure accurate reporting for each. Evaluate and plan the team's talent development & skills planning. Plan and prioritize workload demand in conjunction with project and growth demands.

Responsibilities:
* Supports the mission of the Chickasaw Nation upon becoming a member of the Chickasaw Nation team and embrace the lives of the Chickasaw people in all that we do
* Monitors staff progress via monthly reports and daily review of the ticket database, ensuring that all issues are being appropriately handled in a timely and professional manner
* Prepare, negotiate, and finalize vendor maintenance agreements, ensuring all organizational contract requirements are met
* Participates in management level meetings and planning sessions to share expertise and provide input to further assist in determining hardware acquisitions and to accomplish the organization's long-term goals and objectives
* Oversees resource management of IT Operations personnel and equipment
* Recommends staff requirements on major systems development and/or research projects
* Ensures staff members receive regular and on-going training in all job relevant areas to enhance job performance, develop new skills, or hone existing skills to enable them to reach performance standards and attain monthly goals
* Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide quality seamless customer service
* Evaluates staffing levels to maintain departmental efficiency; make recommendations to the Director of IT when staffing levels require adjustment
* Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership
* Oversees the implementation of network security at the corporate level
* Anticipates future network needs, identifies proactive solutions to satisfy needs
* Oversees the planning and management of the company's telephone system and manages company-wide upgrade efforts
* Oversees all IT-related purchasing and budget usage; works with accounting to develop budgets
* Holds responsibility for capacity planning and scheduling vendor negotiations related to IT
* Develops and maintains documentation as appropriate - files, logs, records, reports, etc.
* Ensures employees and resources complete assigned training and development
* Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
* Plans staff to meet operational needs
* Develops, communicates, monitors location- or function-specific procedures and guidelines
* Monitors and improves work performance of assigned teams as a whole and as individuals
* Oversees and manages assigned area
* Meets goals by establishing productivity, quality and service standards, and identifies improvement opportunities
* Serves as a member of the leadership team, providing input on overall strategic direction of the institution and serves on various committees
* Ensures all outcomes and deliverables meet organizational goals, objectives, and quality standards
* Prepares weekly reports
* Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
* Performs all other duties as assigned

Competencies:
Essential:
* Ability to collaborate with and or coordinate efforts of others (e.g. cross-functional teams)
* Ability to adapt to new technological environments
* Ability to prepare clear and concise role-specific reports
* Ability to accept criticism and constructive feedback
* Ability to exhibit resourcefulness
* Ability to communicate effectively (via email, on the phone, and etc.
* Ability to demonstrate ingenuity in problem solving
* Ability to work effectively with internal and external partners
* Ability to comprehend and make inferences from written material in the English language such as taxpayer records, hearing rulings, tax codes, and policy statements
* Ability to use computer databases, electronic spreadsheets, desktop publishing, word processing, and statistical applications to analyze, present and share information in an efficient and effective manner
* Demonstrates administrative and supervisory skills
* Ensures compliance
* Ability to maintain a high level of confidentiality in all matters
* Resolves conflicts among personnel, projects and schedules
* Delegates to appropriate personnel and follows-up to ensure required results and standards are met
* Good driving record and be insurable by the Chickasaw Nation
* Must be detail-oriented
* Must be self-motivated
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Ability to conduct quality control reviews of audit work products
* Knowledge of computer hardware and software systems planning and technical support functions
* Knowledge of industry best practices
* Demonstrated ability to solve highly complex technical, organizational, and operational problems
* Basic project management skills, including communication, scope, and schedules
* Understanding of business fundamentals, processes, and documentation
* Background in healthcare administration or business administration
* Knowledge of data processing concepts
* Knowledge regarding practical application and use of technology including principles, techniques, procedures, and equipment
* Knowledge of personnel management
* Ability to choose solutions to challenges and make informed decisions by collecting relevant information and data and considering multiple viewpoints, cost-benefit, core values, etc.
* Establishes professional working relationships as appropriate
* Able to handle sensitive and or confidential situations
* Ability to plan, organize and follow through on assignments
* Interpersonal skills to motivate, investigate, inspire
* Ability to write clearly, concisely, and accurately (e.g. Reports, business correspondence, and procedure manuals demonstrating logic focus, critical thinking, and clarity with a diverse group of people, including employees, clients, general public, outside entities, administrative staff, and co-workers)

Skills:
Essential:
* Proficiency with IBM Cognos or equivalent systems
* Must be flexible and be able to adapt to last minute changes
* Proficiency in CISCO IOS and routing protocols
* Possesses and utilizes basic mathematics skills
* Intermediate skill using Microsoft Office products
* Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
* Excellent Phone Skills

Experience:
Essential:
* 15 years directly related experience

Education:
Essential:
* High School, GED or Equivalent

Nonessential:
* Bachelors Degree in directly related field

Nonessential:
* In lieu of the education requirement, twenty (20) years' experience in the field of Information Systems Management or equivalent.

Credentials:
Essential:
* Pass general background check
* Gaming license or permit as required by assigned position
* Standard Driver's License

Working Conditions:
Essential:
* Works in an office setting
* Sometimes work in confined spaces (e.g. crawl space, tank)
* Sitting up to 75% of shift
* Standing up to 75% of shift
* Listening and hearing ability
* Hand-eye coordination, reach and grasp
* Manual dexterity
* Sometimes lift and or carry up to 30 lbs
* Pass pre-employment drug test

Training
*It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.