DescriptionThis role is acritical leadership positionresponsible for deliveringbest in class operations and reliabilityacross theDigital Technology Operations and Safety organization. You will be ahands-on leader, partnering closely with teams across DT Tech Ops and collaborating withSRE focused architects and engineering teamsto establish and enforce standards forreliability, observability, and operational stabilityacross mission critical domains, includingMaintenance & Repair, Supply Chain, Maintenance Execution, Planning, Engineering, and Safety.
In addition, this manger role serves as theorganizational portfolio management anchor for large-scale, cross cutting initiativeswithin DT Tech Ops. You and your team will drive strategic initiatives forward in aconsistent and disciplined manner leveraging key performance indicators and leading portfolios that include - but are not limited to - Cybersecurity, API modernization, Agentic AI and MRO platform modernization.
- Leadership and Team Management:
- Deep understanding of how to grow an environment focused on SRE principles, observability, and production operations
- Proven ability to align and drive execution across multiple directors, domains, and platforms without relying on authority alone
- Translating strategy into disciplined execution across large, complex, crosscutting portfolios
- Strong ability to define, interpret, and act on KPIs, SLOs, and SLAs to drive measurable outcomes and continuous improvement
- Experience leading and prioritizing multiple concurrent initiatives helping others balance speed, risk, and operational stability
- Experience building, mentoring, and leading high performing teams, setting clear expectations and accountability
- Comfortable making and standing behind decisions in high stakes, operationally sensitive environments
- Communication and Stakeholder Management:
- Provide clear, executive ready updates on digital focused operational KPIs, risks, and action plans, translating complex information into actionable insights
- Serve as the primary communication and coordination point for enterprise-wide change, portfolio health, and execution across Digital Technology Operations and Safety leadership
- Partner with Directors and senior stakeholders to align priorities, manage dependencies, and drive decision making across horizontal initiatives
- Lead escalation and resolution of cross organizational blockers, balancing delivery speed, risk, and operational stability
- Budgeting and Resource Management:
- Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needs
- Track and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the team
- Strategic IT Planning and Execution:
- Translate strategic priorities into integrated roadmaps and execution plans
- Drive cross director alignment and sequencing of large horizontal initiatives, managing dependencies, capacity constraints, and execution of tradeoffs across a complex, matrixed organization
- Ensure strategic initiatives are executed with operational discipline, balancing modernization, change velocity, and system stability
- Partner with senior leadership to shape investment strategy and capital planning, including identification, governance, and tracking of capitalizable work at an organizational level
Qualifications What's needed to succeed (Minimum Qualifications): - Bachelor's degree
- Information Systems, Computer Science, Engineering, Business Administration, or another related field
- 5+ years of relevant experience
- Proven experience leading and developing a team, with a strong focus on leadership, mentorship, and team development
- Experience navigating matrixed environments with multiple priorities and deliverables to help multiple teams align and deliver on commitments
- Advanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processes
- Leadership experience managing a team across multiple domains or projects and influencing senior-level management and key stakeholders
- Outstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
- A mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practices
- Well-versed in Agile development and requirements management processes
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications): - Master's degree
- Experience with leading large scale technical transformation efforts
- Experience with Mainframe systems
- 3+ years of Application development (.Net, Java, or other modern language)
- 3+ years working with Kong, Cloud and SaaS
- Understanding of system architecture principles
- Experience managing applications for aviation safety, business continuity, corporate medical safety, etc
- Experience with Business Continuity software
