American Airlines

Sr Manager, International Operations - LAX

American Airlines • $121K — $161K *
Los Angeles, CA 90011In-Person
Transportation
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree or equivalent experience/training
  • 7+ years of relevant experience
  • Previous management experience at American Airlines is preferred.
  • Strong leadership and team-building skills.
  • Excellent communication abilities, both verbal and written.
  • Proficient in Microsoft Office tools like Word, Excel, and Outlook.

Responsibilities

  • Lead end-to-end operations of the assigned International Hub.
  • Serve as a liaison between American Airlines and regulatory bodies.
  • Build strong relationships with airport and vendor stakeholders.
  • Represent American Airlines in airport-related committees.
  • Collaborate with international stations for a seamless customer experience.
  • Develop strategies to optimize customer experience within FIS.
  • Enhance processes for international customer and baggage connectivity.

Benefits

  • Travel perks allowing access to 365 destinations on over 6,800 daily flights.
  • Immediate health, dental, and vision benefits on day one.
  • Wellness programs to support personal health and wellness.
  • 401(k) program with potential employer contributions after one year.
  • Additional benefits including an Employee Assistance Program and discounts on travel-related services.
Full Job Description
9/11/26

Location: Los Angeles Apt, Terminal 4 (LAX-TRM4)
Cities: Los Angeles - CA
Requisition ID: 86173
This job will be posted until 06/18/2026. If interested, please apply prior to this date.

Job Description

What you'll do

  • Be responsible for leading the end-to-end activities of the assigned International Hub operation.
  • Serve as a liaison between American and the TSA, CBP, Airport and vendors to optimize International Hub operations and service delivery performance.
  • Create and maintain good rapport with Airport, TSA, CBP and vendors to ensure the efficient facilitation of operational processes, procedures, and service delivery.
  • Represent American by participating in airport-related committees and activities.
  • Lead efforts across departmental and functional lines to seamlessly deliver on the One Team principles.
  • Work closely and collaboratively with leadership of international stations and regions connected to assigned Hub to ensure a seamless customer experience and operational excellence
  • Develop and implement strategies to optimize the customer experience and flow within FIS.
  • Continuously review and collaboratively enhance/improve processes to optimize international customer and baggage connectivity.
  • Ensure that overall international operations at assigned location meet American's standards, policies and procedures, satisfy safety and security standards and conform with regulatory requirements.
  • Be visible to ensure that team members and vendors consistently provide the highest level of service to both internal and external customers.
  • Ensure team members assigned to handle international operations are fully equipped with appropriate skills, knowledge and attributes to deliver service and operational excellence in a professional manner.
  • Lead and cultivate a work environment that promotes and celebrates diversity.
  • Foster excellent teamwork across department and sense of commitment to deliver on the highest standards of service and operational excellence.
  • Effectively manage vendors to ensure that they deliver services as stipulated in their contract and supporting service level agreement.
  • Seek opportunities to improve operations, business processes, information technology, resource management and administration.
  • Prepare reports on international operations performance, improvement initiatives and opportunities to key stakeholders.
  • Initiate or authorize employee hire, promotion, discharge, or transfer.
  • When applicable, may be required to work rotating shifts, nights and weekends.
  • Fulfill FAA criminal background checks to qualify for unescorted access privileges to airport
  • Must pass a background reference check and criminal fingerprint check.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's or Master's degree or equivalent experience/training
  • 7+ years of relevant experience

Preferred Qualifications- Education & Prior Job Experience
  • Previous management experience and knowledge of AA policies and procedure desired.

Skills, Licenses & Certifications
  • Ability to inspire real team spirit and shared vision.
  • Ability to develop the skills and competencies of the team through coaching, training, and development activities; create a culture that encourages self-development, growth, and performance excellence.
  • Willingness and ability to be positive to bring in, accept, adapt and effectively lead the team to cope with changes.
  • Ability to effectively listen to understand customers and team members, articulate and express ideas both orally and in writing in such a way as to be clearly understood.
  • Ability to understand, role model and transpire the American Airlines Leadership Attributes and values. Demonstrate care, sensitivity and interest for others; provide a reliable and consistent service; understand and meet unstated needs.
  • Ability to establish appropriate action plans for self and others to accomplish goals; manage and use time effectively; set and meet deadlines and establish desired outcomes within the given time.
  • Readiness to make decisions, take action and commit oneself; is effective in seeking and evaluating pertinent information; recognize important information and identify a course of action; use an unbiased, rational approach to find root causes and generate solutions.
  • Ability to be creative to seek opportunities to improve the way that things are done, embrace and initiative change and positively challenge established work practices for the benefit of the organization and customers.
  • Ability to manage management, non-management, and contract labor work groups.
  • Ability to concurrently handle multiple responsibilities.
  • Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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