Apple

Sr. Manager, Head of Business Program Management, Services Business

Apple$140K — $180K *
Business Services
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 15+ years in project/program management with complex initiatives
  • 5+ years managing and developing project/program teams
  • Experience as both a manager and individual contributor
  • Proficient in structured project management methodologies (Agile, Waterfall, hybrid)
  • Strong track record in stakeholder communication and team accountability

Responsibilities

  • Lead and mentor a team of project managers across the Services Business Team
  • Establish and uphold project delivery standards and expectations
  • Conduct annual, quarterly, and monthly planning cycles
  • Synthesize complex priorities and options for senior stakeholders
  • Maintain visibility across multiple portfolios and initiatives
  • Drive growth through structured planning and disciplined execution
  • Model strong project management discipline and reinforcement of accountability

Benefits

  • Professional development and mentorship opportunities
  • Engagement with cross-functional teams in a dynamic environment
  • Visibility across a broad portfolio of Services businesses
  • Ability to influence and contribute to high-level strategic planning
Full Job Description
We are seeking a highly experienced Program Management leader to lead our PMO function for the Services Business Team. The Head of BPM will lead a team of project managers in highly cross-functional work. This role is accountable for the highest-level plan to drive growth across the services businesses while maintaining structured planning cycles, supporting executive decision-making, and reinforcing strong project management practices across the team. \n\nThis is a dual-track leadership role - the Head of Program Management manages a team of program and project managers to establish clear expectations for the PMO within the Services Business team. This person will teach and reinforce best practice standards while also serving as an individual contributor, directly owning and managing a program. \n\nThe ideal candidate brings strong leadership presence, operational discipline, and a hands-on approach to delivery. This person should be both a strategic leader and a functional doer - someone who elevates the craft of program management through high standards, direct mentorship, and consistent execution.

The Head of Program Management leads a team of cross-functional program and project managers and maintains the organization's core project delivery rhythms: annual, quarterly, and monthly planning cycles, and particularly work-back schedules leading to executive reviews. A significant portion of this role is people and process management: defining the standard for what \\"good\\" looks like on the Business Team and actively developing a team toward that standard. This means teaching fundamentals, building habits around accountability, and coaching project managers to take on increasingly complex scope over time. The best candidate for this role is someone who finds genuine energy in teaching the craft of program management - and who holds the line on expectations even when it's hard. This role also requires strong judgment - synthesizing competing priorities and complex options into a clear path forward, and managing the signal-to-noise ratio for senior stakeholders across a fast-moving portfolio. They will bring together numerous cross functional partners, including business , finance, product, design, marketing, analytics, PR, Retail and others. This role maintains visibility across a portfolio of Services businesses and initiatives, helping ensure alignment and disciplined execution across multiple lines of work. The role balances strategic oversight with hands-on awareness, staying connected to day-to-day delivery while guiding the broader direction of execution. Equally important, the Head of Program Management models strong project management discipline, setting clear expectations, reinforcing accountability, and supporting the team in delivering consistent, high-quality outcomes.

Minimum of 15 years of project and program management experience supporting complex, cross-functional initiatives Minimum of 5 years of direct people leadership experience managing and developing teams of project or program managers, including junior and mid-level ICs Minimum of 5 years of program management experience in complex corporate environments Demonstrated experience functioning as both a people manager and an individual contributor simultaneously Strong track record of establishing clear expectations and holding teams accountable to PM fundamentals - meeting preparation, documentation, follow-through, stakeholder communication Proven experience in structured project management environments with established standards, tools, processes, workflows, and artifacts Demonstrated experience maintaining visibility across multiple concurrent initiatives or portfolios Experience partnering across a broad range of cross-functional stakeholders including design, engineering, product, marketing, analytics, PR, and finance Proven ability to balance strategic leadership with operational execution Strong organizational discipline and attention to detail Bachelors Degree or equivalent work experience

Experience supporting delivery across multiple Services businesses and product lines Experience leading project delivery and support within complex, matrixed organizations Familiarity with structured project management methodologies (Agile, Waterfall, or hybrid environments) Experience supporting portfolio-level planning and executive governance rhythms Experience working with standardized reporting frameworks and executive dashboards MBA or equivalent

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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