ULTA Salon, Cosmetics & Fragrance, Inc

Sr Manager Ecommerce Transportation

ULTA Salon, Cosmetics & Fragrance, Inc • $122K — $150K *
Bolingbrook, IL 60440In-Person
Transportation
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Supply Chain, Business, Operations, or related field; Master's preferred.
  • 8+ years in ecommerce transportation or parcel carrier management; 3 years in leadership roles.
  • Proven record of developing team members, with specific examples of individual growth.
  • Deep knowledge of ecommerce parcel carrier management and strong ability to lead carrier QBRs.
  • Experience with carrier performance management and contract negotiations.

Responsibilities

  • Lead and develop a high-performing transportation team through coaching and structured performance reviews.
  • Manage carrier relationships including conducting business reviews and resolving compliance issues.
  • Ensure compliance across shipping-from-store locations and oversee same-day shipping operations.
  • Partner with Process Owner to create and maintain carrier performance scorecards.
  • Accountable for managing transportation costs and optimizing budget efficiency.
  • Act as the main contact for cross-functional collaboration on transportation-related initiatives.

Benefits

  • Full-time employees receive paid time off and comprehensive health benefits.
  • Dental, vision, life, and disability benefits are available.
  • Opportunity for associates to earn bonuses based on company performance.
  • Paid training and career development opportunities are provided.
Full Job Description
THE IMPACT YOU CAN HAVE:

The Senior Manager, Ecommerce Transportation is the operational leader of Ulta Beauty's ecommerce parcel delivery function - owning carrier relationships, team performance, ship-from-store (SFS) carrier network compliance, and the day-to-day execution that delivers the guest experience. This role is the Director's operational anchor who helps run the day-to-day business.

The Sr. Manager leads a team of three transportation analysts and is accountable for coaching and developing them toward independent contributor capability. They own carrier quarterly business reviews (QBRs) with national, and all active regional carriers, and serve as the primary cross-functional interface with IT, Store Operations, and Supply Chain Planning on transportation-impacting changes.

This is a build role, not a maintenance role. The Sr. Manager joins at a moment when the function is investing in new carrier partnerships, new analytics infrastructure, and a 3-year network density and delivery speed strategy. The right person brings the operational depth to run the business and the range to contribute actively to what the function is building.

YOU'LL ACCOMPLISH THESE GOALS BY:

  • Lead and develop a high-performing transportation team - set clear performance expectations and development goals for three analysts, build a structured weekly operating cadence that creates coaching opportunities, and serve as the accountability layer between analysts and the Director. People development is the primary leadership mandate for this role.
  • Own end-to-end carrier relationship management - lead quarterly business reviews independently with national and all active regional carriers, presenting Ulta's performance data and leaving each QBR with documented carrier commitments. Manage carrier exceptions, compliance gaps, and performance escalations proactively and with urgency.
  • Drive SFS network compliance and carrier pilot execution - own same-day ship compliance, carrier pickup window adherence, and exception rate tracking across 1,000+ ship-from-store locations and serve as program owner for the expansion.
  • Partner with Process Owner to build and maintain the carrier scorecard and performance infrastructure - define OTD metrics internally and externally - and own the weekly transportation performance review cadence that drives accountability across all carriers and the team.
  • Manage carrier spend accountability and partner with internal teams to drive cost optimization - own cost-per-shipment tracking, surcharge management, and invoice audit for the annual parcel spend portfolio.
  • Operate as the primary Transportation interface with cross-functional partners - manage the working relationship with IT and 3rd party systems on carrier configuration and OMS routing changes, with Store Operations on SFS compliance and pickup window alignment, and with Supply Chain Planning on inbound replenishment and intraday capacity allocation.
THE ESSENTIALS FOR SUCCESS:

Education and experience
  • Bachelor's degree in Supply Chain, Business, Operations, or related field; Master's degree preferred.
  • 8+ years of progressive experience in ecommerce transportation, parcel carrier management, or omnichannel fulfilment operations; minimum 3 years in a people leadership role.
  • Demonstrated track record of developing people - can name specific individuals developed, the interventions made, and where those people are now. This is the non-negotiable requirement for this role.

Carrier operations and commercial expertise
  • Deep expertise in ecommerce parcel carrier management including UPS, FedEx, USPS, and regional carriers - has led carrier QBRs independently, not attended them. Owns the commercial relationship and performance agenda.
  • Proven experience managing carrier performance gaps with data, escalating with specificity, and negotiating commercially as a peer to the carrier's account team.
  • Working knowledge of carrier contract mechanics: general rate increase (GRI) protection, dimensional weight (DIM) divisor, residential surcharge treatment, minimum commitment structures, and peak surcharge scope.
  • Understanding of hazmat routing requirements - fragrance, aerosol, and regulated product shipping compliance across multiple carrier services.

Program and cross-functional leadership
  • Proven experience owning a cross-functional programs with IT, operations, and external partner dependencies simultaneously.
  • Experience operating in an omnichannel fulfilment environment; understands the operational difference between DC fulfilment and store fulfilment and the carrier compliance implications of each.
  • Ability to influence without authority across functions - at Sr. Manager level, this person operates in rooms with VPs and Directors from Supply Chain, Digital, and Store Operations representing Transportation's position without the Director present.
Data literacy and analytical capability
  • Highly data-driven operator who can define a KPI framework, establish carrier data feeds, and build a scorecard that changes behavior - not just reports outcomes.
  • Distinguishes between a reporting culture and a diagnostic culture: can explain not just what a metric shows but why it moved and what to do about it.
Strategic orientation and forward thinking
  • Forward-thinking operator who embraces technology and data as tools for better decision-making - aware of how AI, predictive analytics, and carrier API integration are changing the transportation landscape and takes personal steps to build that literacy.
  • Can conform to shifting priorities and timelines while maintaining analytical rigor and proactively surfacing problems before they escalate.
  • Strong verbal and written communication skills - capable of translating operational complexity into clear recommendations for senior leadership.
  • Builds expert knowledge in retail transportation and supply chain and conveys that knowledge to the team; understands and supports best-in-class standards.

Working Conditions
  • This role requires working at our corporate office in Bolingbrook six days per month.
  • Travel approximately 10% of time. (Carrier visits, meetings, conferences, training)
#LI-JB2

The pay range for this position is $122,900.00 - $150,000.00 / Year with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

About ULTA Salon, Cosmetics & Fragrance, Inc

ULTA Beauty is the beauty retailer in the United States and the premier beauty destination for cosmetics, fragrance, skin, hair care products and salon services. Since opening its first store 25 years ago, ULTA Beauty has grown to become the top national retailer providing All Things Beauty, All in One Place™. The Company offers more than 20,000 products from over 500 well-established and emerging beauty brands across all categories and price points, including ULTA Beauty's own private label. ULTA Beauty also offers a full-service salon in every store featuring hair, skin and brow services. ULTA Beauty is recognized for its commitment to personalized service, fun and inviting stores and its industry-leading Ultamate Rewards loyalty program.

ULTA Salon, Cosmetics & Fragrance, Inc. Careers

Join the vibrant team at ULTA Salon, Cosmetics & Fragrance, Inc., a leader in the beauty industry, where innovation meets diversity and professional growth. As a company renowned for its inclusive culture and commitment to employee development, there has never been a better time to explore job opportunities with us. Work You’ll Do At ULTA, we empower our team to bring beauty to life, providing unparalleled opportunities for career advancement and professional enrichment. Whether you are looking for a position in our retail stores, at our corporate headquarters, or within our distribution network, ULTA offers a dynamic work environment where your skills will be honed and your achievements recognized. Join our team and contribute to an industry-leading company known for its commitment to innovation, leadership, and diversity. ULTA is not just about beauty products; it's about elevating the beauty in everyone. Our team’s diversity is our strength, and we continuously strive to foster an inclusive environment through comprehensive diversity training programs. Internship and Employment Opportunities Start your career journey with an internship at ULTA, where you can gain hands-on experience in a thriving retail environment. Our internships provide a robust foundation in the beauty industry, offering insights into various aspects of business operations, from marketing to supply chain management. For those seeking full-time roles, ULTA is hiring across a range of departments. We look for passionate, creative, and solution-driven team players. Explore open positions that match your skills and interests on our Careers page. Benefits and Culture At ULTA, we believe in rewarding our employees for their hard work and commitment. Our benefits package is designed to support the well-being and financial security of our team members and their families. Benefits include health coverage, retirement plans, employee discounts, and more. Our company culture champions personal and professional growth, encouraging every team member to reach their full potential. Through leadership training and continuous learning opportunities, we prepare our employees to lead and innovate in the beauty industry. Networking and Professional Development Stay connected and advance your career through ULTA’s networking events, where you can meet industry leaders and like-minded professionals. Enhance your resume and interview skills through our career development workshops and receive personalized advice from our experienced hiring managers. Future-Proof Your Career With ULTA, the trajectory of your career is boundless. Embrace the opportunity to grow with a company that is as committed to your professional journey as it is to leadership in the beauty industry. Explore Discover how ULTA is transforming the beauty landscape and leading the way in retail innovation. Read more about our latest projects and the impact they have on our customers and industry. Join Our Team Search for job opportunities that align with your career aspirations. We are excited to see how your vision and expertise can contribute to our ongoing success. Stay Up to Date Keep ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at ULTA Salon, Cosmetics & Fragrance, Inc. Join us and be part of a company where innovation, leadership, and beauty move forward together.
Learn more about ULTA Salon, Cosmetics & Fragrance, Inc
Size
16,500 employees
Market Cap
$23.6 billion
Industry
Retail & Consumer Goods
Net Income
$175.8 million
Founded
1990
5 Year Trend
+12.2%
Revenue
$6.1 billion
NASDAQ
ULTA
* Ladders Estimates

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