Avantor Performance Material

Sr. Manager, Customer & Supplier Communications

Avantor Performance Material$122K — $196K *
US-Anywhere
+ 14 other locationsRemote
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 8+ years of experience in communications or corporate communications
  • Familiarity with matrix organizations and senior stakeholder management
  • Ability to navigate complex and ambiguous environments
  • Focus on measurable performance in communication strategies
  • Strong relationship-building and influencing skills
  • Knowledge of change management practices and communications governance

Responsibilities

  • Advise and support senior leaders on audience-specific communications strategies
  • Develop and implement communications plans aligned with business objectives
  • Drive strategic narratives using audience insights and best practices
  • Ensure consistency in messaging and program support across stakeholders
  • Optimize communications platforms to enhance storytelling and engagement
  • Align outreach with strategic business goals and evolve existing programs
  • Lead communications for change initiatives with measurable impact

Benefits

  • Opportunity to shape communications strategy across multiple business segments
  • Role involves high-level interaction with senior leadership
  • Focus on building stakeholder engagement and brand protection
  • Engage with diverse audiences, including customers and suppliers
  • Work in a fast-paced, dynamic environment with transformational initiatives
Full Job Description
The Opportunity:

The Sr. Manager, Customer & Supplier Communications​ is responsible for defining and executing audience-specific communications strategy across multiple business segments and regions to support business objectives, strengthen stakeholder engagement, and help build and protect the company’s brands. This role will establish and enhance communications best practices, operating rhythms, and governance within the assigned audience scope while partnering with business leaders to enable sales growth through traditional and digital communications channels.

The Sr. Manager will shape communications direction for the assigned audience beyond program execution, including strategy development, senior leadership positioning, storytelling, message consistency, channel governance, quality control, and measurement. The role will support transformation, culture, commercial, and change initiatives with measurable communications outcomes across relevant functions or business units, while aligning with enterprise communications standards and broader organizational priorities.

The role will report to the Head of VWR Communications and serve as the primary communications leader for the assigned audience, with accountability for communications strategy and outcomes across multiple regions and stakeholder groups within that scope.

How you will thrive and create an impact

  • Advise and support senior leaders on audience-specific communications strategy, strategic messaging, channels, delivery approach, and execution of key initiatives across multiple regions;

  • Develop and implement communications strategies, plans, governance, and cadence aligned to business objectives for the assigned audience, business segments, and regional stakeholder groups;

  • Drive the strategic narrative using best practices, audience insights, and the right communications channels to reach targeted associate, customer, supplier, or commercial stakeholder segments and facilitate leadership engagement as needed;

  • Ensure consistency and continuity of messaging, standards, approvals, and program support across the assigned audience and key stakeholders;

  • Optimize and maintain communications platforms, tools, and operating frameworks to advance new ways to tell the organization’s story, strengthen engagement, and support culture or commercial change within the assigned scope;

  • Align outreach with strategic business and functional goals, lead the evolution or expansion of existing communications programs, and shape communications direction beyond day-to-day program execution;

  • Drive two-way dialogue and engagement toamplify key messages and understanding of our brand

  • Plan, manage, and communicate change, transformation, culture, or commercial initiatives in a fast-changing, highly dynamic environment with measurable communications impact;

  • Align with Corporate External and Internal Communication strategies, policies, standards, and tactics that effectively communicate Avantor9s culture, vision, and goals in support of growth initiatives;

  • Provide proactive counsel to key internal stakeholders on communications strategies and programs that advance commercial, customer, supplier, associate, or business objectives within the assigned audience scope;

  • Collaborate with functional team members, corporate and business communications partners, and regional stakeholders to develop integrated programming as needed;

  • Define, drive, and refine KPIs, metrics, and reporting mechanisms to measure communications outcomes, assess program performance, and enable continuous improvement;

  • Supportissues/crisis communicationsas needed

  • Oversee agency partners when appropriate

  • Lead and ensure appropriate communications processes, governance, and approval standards are followed, including final approvals from subject matter experts, project owners, compliance, and legal partners;

  • Measure, track, and analyze overall program effectiveness to determine ROI, prioritize resources, and improve communications outcomes across the assigned audience and regional scope.

  • Other duties as assigned

What we're looking for

  • Bachelor's degreerequired

  • 8+ years of communications, journalism, corporate communications, or related agency experience with a successful track record defining and executing communications strategy, programs, and campaigns across regional or multi-segment audiences

  • Experience working in matrix organizations with exposure to business operations, senior stakeholder management, and cross-regional collaboration

  • Experience and comfort in a buildingmode, navigating complexity andambiguity.

  • Ability to work across in avarietyof capacities, flexing whereappropriate

  • Position requires a 360-degree strategic communications perspective, business acumen, understanding of relevant corporate functions, audience-specific insight, and a focus on measurable performance.

  • Strong ability to build productive relationships, influence senior leaders, and lead through interactions with stakeholders across functions, business segments, and regions.

  • Good understanding of change management practices, change communications techniques, communications governance, and operating frameworks.

  • Proventrack recordof strongwriting,editing,presentation and speakingskillsrequired

  • Experience working with life science, technology or science-related company is preferred

  • Global or multi-region communications experience preferred


About Avantor Performance Material

Avantor is a leading provider of mission-critical products & services to customers in the life sciences & applied materials industries.

Avantor Performance Materials Careers

Join the vibrant team at Avantor Performance Materials, a leading global provider of mission-critical products and services to customers in the life sciences and advanced technologies industries. At Avantor, we are committed to setting science in motion to create a better world. Our company thrives on innovation and leadership in the scientific community, making this an ideal place to advance your career.

Work You’ll Do

At Avantor Performance Materials, you will be part of a culture that values diversity and leadership. Our team members are empowered to lead and innovate, ensuring that we meet the complex challenges of our clients. Whether you are involved in developing new products, improving existing processes, or supporting the seamless delivery of our services, your work will directly contribute to our global impact.

Explore Job Opportunities and Growth

We offer a variety of job opportunities that cater to different skills and career aspirations. From research and development to marketing and customer support, Avantor provides a platform for professional growth and development. Our commitment to employee growth is reflected in our robust training programs and our focus on career advancement.

Internship Programs

Kickstart your career with an internship at Avantor Performance Materials. Our internships provide hands-on experience in a dynamic environment, allowing you to apply your academic knowledge to real-world projects. Interns at Avantor gain invaluable industry insights and professional networking opportunities that often lead to full-time employment.

Benefits and Culture

Choosing a career at Avantor means more than just a job. Our employees enjoy comprehensive benefits designed to enhance their life and well-being. From health and wellness programs to retirement plans, we ensure our team members are supported both personally and professionally. Avantor’s culture is built on collaboration and respect, where diversity and inclusion are celebrated.

Hiring Process

Our hiring process is designed to identify and attract professionals who are passionate, curious, and driven. Starting with your resume submission, through to the interview stage, each step allows us to understand your strengths and how they align with our values and goals. We look for individuals who are solution-driven team players eager to contribute to our collective success.

Stay Connected

Join the Avantor Performance Materials team and be part of a company that prides itself on its global scale, innovative solutions, and leadership in science. Explore the positions that match your skills and interests on our Careers page.

Search Avantor Jobs

Discover the exciting and rewarding career opportunities waiting for you at Avantor Performance Materials. Whether you’re seeking an entry-level position or a more senior role, we have opportunities that can propel your career forward.

Keep Up to Date

Stay informed with the latest company news, career tips, and industry insights by subscribing to our careers blog. At Avantor, we ensure you have the resources to thrive in your career and stay ahead in the industry.

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Learn more about Avantor Performance Material
Size
13,500 employees
Market Cap
$13.7 billion
Industry
Net Income
$116.6 million
Founded
1904
5 Year Trend
+60.6%
Revenue
$6.3 billion
NASDAQ

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