American Airlines

Sr Manager, Communications

American Airlines • $100K — $130K *
Fort Worth, TX 76137In-Person
Business Services
5 - 7 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in communications or relevant field, or equivalent experience/training
  • 7-8 years of relevant work experience in communications in a corporate, agency or newsroom setting
  • Experience in a fast-paced environment preferred
  • Previous experience in corporate communications or media relations for a large organization is a plus
  • Strong organizational and project management skills.

Responsibilities

  • Develop and execute communication strategies for sensitive issues and crisis management
  • Lead operational communications and provide real-time messaging guidance
  • Advise the COO with strategic counsel and executive briefings
  • Design business education campaigns for operational decision transparency
  • Manage media relations and serve as a spokesperson during crises
  • Engage with media and ensure strong company presence at events
  • Strengthen cross-functional relationships for effective communications
  • Lead and develop a team of operational communicators.

Benefits

  • Travel perks for employees and their families across a global network
  • Immediate access to health, dental, and vision benefits on day one
  • Wellness programs offering resources and support for personal best
  • 401(k) program with contributions after one year
  • Additional perks like employee assistance programs and discounts on various services.
Full Job Description
5/27/26

Location: DFW Headquarters Building 8 (DFW-SV08)
Cities: Fort Worth - TX
Requisition ID: 85839

Job Description

What you'll do

  • Develop and execute communications strategies for highly sensitive, fast-moving issues, including leading crisis preparedness and response efforts, advising senior leadership, and supporting airline-wide coordination during operational disruptions and emerging events.
  • Lead real-time operational communications, providing rapid response guidance and developing clear internal and external messaging to address day-to-day issues across the network.
  • Serve as a key communications advisor to the COO, providing strategic counsel, preparing executive briefings and talking points, and ensuring alignment on high-priority operational and reputational matters.
  • Design and implement business education campaigns that help team members, customers, and media understand complex operational decisions in clear, accessible terms.
  • Manage media relations for operational topics, including building and maintaining relationships with key aviation reporters, proactively pitching stories, handling inbound inquiries, and serving as an on-the-record spokesperson during both routine and crisis scenarios.
  • Support on-site media engagement and high-visibility events, ensuring accurate, timely messaging and a strong company presence.
  • Strengthen cross-functional relationships by partnering closely with operational leaders and other internal teams to ensure aligned, effective communications-especially during critical events.
  • Identify proactive media opportunities and manage on-call responsibilities, ensuring the airline is well-positioned to tell its story and respond quickly when issues arise.
  • Lead and develop a team of operational communicators, setting strategy and ensuring consistent, high-quality storytelling that reflects the complexity and strength of American's operation.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in communications or relevant field, or equivalent experience / training
  • 7-8 years relevant work experience in communications in a corporate, agency or newsroom setting

Preferred Qualifications- Education & Prior Job Experience
  • Experience working in a fast-paced environment
  • Experience working as a reporter or journalist or in corporate communications or media relations for a large, multi-national organization is a plus
  • Excellent organizational and project management skills and ability to meet deadlines
  • Ability to lead tasks, manage processes, analyze and problem-solve, work independently as well as in a group
  • Previous experience guiding internal and external partners, connecting workgroups and teams to ensure strategies and impacts are clearly understood
  • Experience leading staff and developing their careers with care

Skills, Licenses & Certifications
  • Is relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects at one time
  • Writes like a pro and manages media with ease
  • Thinks critically and exhibits a "no surprises" and "no stone left unturned" mentality
  • Collaborates effectively with other senior managers and department leadership
  • Strong analytical skills, quantitative ability, solution and detail-oriented
  • High level of professionalism and discretion in handling confidential information
  • Strong team player with ability to work successfully at all levels of the organization
  • Is relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects at one time
  • Writes like a pro and manages media with ease
  • Thinks critically and exhibits a "no surprises" and "no stone left unturned" mentality
  • Collaborates effectively with other senior managers and department leadership
  • Strong analytical skills, quantitative ability, solution and detail-oriented
  • High level of professionalism and discretion in handling confidential information
  • Strong team player with ability to work successfully at all levels of the organization


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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